No notifications show up

[Justine89]

So i have had my fitbit versa for not even a year now amd just recently it stopped notifying me of who is calling or texting unless i look my self on my versa it used to vibrate everytime someone called or text. I have done all the troubleshooting o have found and still doesnt qork any ideas. I seen other people have the same problem. I have a samsung galaxy j7 star. Is it not comptitable with my phone since i have the up dated version now of the fitbit app? If so thats not right..... please help and can this problem be fixed?

[NellyG]

Hi @Justine89 You are right - your phone is not on the Supported Devices List. Unsupported phones often work well, but if something upsets the connection between phone and tracker (usually an update to phone or tracker) then no one is working towards gettingnit working again. All you can do in your situation is go through all the suggestions in THIS Help Article on troubleshooting notifications. 

[Justine89]

Nellyg Are they fixing this problem do u know i dont think its rightSent from my T-Mobile 4G LTE Device

[NellyG]

Fitbit does add new phones to the Supported List from time to time. I have no idea what phones they are working on - Fitbit dont say. You just have to keep your eye on the Supported Devices List to see when a phone is added Im afraid.