Not Completely Syncing with NOOM

[Jeannette60]

I have 3 days from this past weekend that is showing on my Fitbit but not on my Noom app. I have tried syncing, logging out and turning phone off. Why am I missing only 3 days worth of steps? I’ve contacted Noom and they stated it sounds like my Fitbit. Any suggestions? 

[SunsetRunner]

Hello @Jeannette60 

Hopefully I can help. Before following these steps please sync your Fitbit tracker with the Fitbit App….

1. Open Noom and tap the sandwich menu icon (three horizontal lines) in the top left corner
2. Tap Settings > Apps & Devices > Connect Additional Devices
3. Tap Disconnect on Fitbit
4. Go to your online Fitbit account and tap dashboard then tap the gear icon on the upper right of your screen and choose Settings in the drop down menu. Now find applications in the settings on the right side of your screen and tap it. Find NOOM in the list
5. Tap Revoke Access on NOOM
6. Open Noom and reconnect your Fitbit by tapping Settings > Apps & Devices > Connect Additional Devices and then Connect alongside Fitbit.
7. Enable the following required permissions:
   • Profile
   • Fitbit devices and settings
   • Activity and exercise
   WARNING: All 3 options MUST be selected or your steps won’t sync. They aren’t optional!
8. Tap Allow
9. Tap Settings > Apps & Devices > Choose Steps Data Source
10. Select Fitbit

😃 Please let me know if this does indeed resolve the issue and provides you the best answer to your question.

[Jeannette60]

Good evening!
Unfortunately it still will not sync those 3 days. I don’t understand why it is just those 3 days! All steps show on my Fitbit but not on Noom.
I do appreciate your time in trying to help. If you have any other suggestions, I would definitely be willing to try those as well.

Thank you!
Jeannette

Sent from my iPhone

[SunsetRunner]

😉 I’ll keep my eyes peeled for a solution. Hopefully someone will see this post and provide more clarity to your particular issue. 

[Jeannette60]

Thank you! Maybe just out of the blue, it will correct itself! 😊
Have a wonderful day!

Sent from my iPhone