Not able to update apps

[JaeJaeH]

I keep getting the notification that “Fitbit was unable to update/install one or more apps” what is this about and how does it get fixed. Everything appears to be working.

[AlvaroFitbit]

@JaeJaeH Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you updating your Versa's apps. Start by logging out from the Fitbit app, restart your phone and log back in. This could also be due to the app being discontinued by the original developer. Check the apps you have installed and see if you have any updates for them. You could try restarting your Versa then making sure all apps are up to date.

Let me know how it goes.

[SunsetRunner]

Hi, could you be a bit more specific, e.g. what apps are the problem, etc. Regards kuzibri

[JaeJaeH]

I did all of this before posting in the forum.

Sent from my iPhone

[JaeJaeH]

I honestly couldn’t tell you because I seriously only have the apps that come on the watch. I would just have problems syncing and would get that message. It’s beyond me.

Sent from my iPhone

[SunsetRunner]

Hi, the syncing problems are the result of an update of the Fitbit app. It looese sometimes the connection with the Versa leading to sync problems. Fitbit is aware of this issue and is working on a solution. For the moment, the only thing you can do is: quit Fitbit app - restart your Phone - start Fitbit app again. For certainty you can also log out before quitting and login after restarting. works for me. Regards kuzibri

[JaeJaeH]

Thank you for the help. I have been doing that when I get the notification. Annoying but absolutely doable.

Sent from my iPhone