Not finding

[Deniseenoch]

My found says it is finding my verse just all the time. The phone is synced and I have followed all the steps but it still says “looking”

[JohnnyRow]

"My found says it is finding my verse just all the time."

I'm not sure if that is supposed to be good or bad.

[Deniseenoch]

I just realized this was filled with so many errors. To early in the morning. So let me try again. My Fitbit app just keeps saying “looking” for my device. It is synched but it still cannot find the device. 

[SunsetRunner]

Hello @Deniseenoch 

Try logging out of the Fitbit App, turn your Bluetooth off, restart your phone, turn your Bluetooth back on. Once you see that your Versa is connected to your Bluetooth log back into your Fitbit App and see if that helps. 

[Deniseenoch]

Tried that .  Also deleted app and then installed again, same thing still happening. 

[SunsetRunner]

Hello again @Deniseenoch 

Try restarting your Versa 2. That might help. Just press down and hold the button on the Versa 2 then release the button when you see the Fitbit Logo. Now try syncing again 

[Deniseenoch]

Wow. Thank you so much. It worked. After 5 days I finally got it to work. Thank you so much 

[SunsetRunner]

That’s awesome news @Deniseenoch! 😃 I’m happy your up and running again. Please consider marking my post that suggested you doing a restart as best answer. Doing so can help others looking for answers to issues similar to your own. I’d appreciate it. Enjoy your weekend and as always Happy Stepping!