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‎01-02-2020 18:58 - last edited on ‎01-03-2020 16:43 by Fitbit Moderator

‎01-02-2020 18:58 - last edited on ‎01-03-2020 16:43 by Fitbit Moderator

Purchased versa 2 on 12/31/2019 and now none of my messages will come through. Only came through for the first couple hours. 

 

Moderator edit: Subject for clarity 

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‎01-03-2020 16:43 - last edited on ‎08-06-2025 08:29 by Fitbit Moderator

‎01-03-2020 16:43 - last edited on ‎08-06-2025 08:29 by Fitbit Moderator

Hi @Amandasell, welcome to the Community Forums!

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

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