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‎11-26-2019 04:02

‎11-26-2019 04:02

I did the update and ever since, my versa will not sync to the app, cannot connect to any wifi or bluetooth, will not hold charge, will not update at all. My versa has completely stopped working as soon as it finished the update. How do I fix it? This is very frustrating because it was working perfect until then ☹️

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‎11-26-2019 04:04 - edited ‎11-26-2019 07:12

‎11-26-2019 04:04 - edited ‎11-26-2019 07:12

Did you try restarting it? 

 

Hold the back button and bottom button together until the FitBit logo appears and then release.

 

Failing that, a factory reset. I have a Versa 2 but I did have a  Versa a few months ago and if I remember rightly that can be found in Settings, About, then scroll down to factory reset.

Be sure to sync first if you can. Any un synced data will be lost if you don't do this before performing a factory reset. 

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‎11-26-2019 08:45

In response to Sarah_1980

‎11-26-2019 08:45

Which update, phone, Fitbit app or Versa? 

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‎11-26-2019 09:39

In response to Sarah_1980

‎11-26-2019 09:39

I did both of those and still it is lagging, won’t connect to wifi or bluetooth and the clock is starting to fail.


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‎11-26-2019 18:21

In response to Rich_Laue

‎11-26-2019 18:21

Iphone 8, Versa and the newest Versa update


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