Notification service not working on OnePlus 6

[Raj51]

I am using my fitbit versa with oneplus 6.In notification section, on the top of the screen it shows "Notification service not working. Restart is require to re enable the notification on your tracker. " In a red box. I tried rebooting my phone several time but i didn't work for me. I then re installed the app, then it work properly  forcouple of notification but after that again same message shows up. Please help me out of this problem. 

Moderator edit: updated subject format and clarity

[AlvaroFitbit · Accepted solution]

@Raj51 A warm welcome to our Community!

Let me help you with your notifications. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
• You can find additional suggestions here.

Let me know how it goes.

[Raj51]

It worked fine till now. But still have the same problem!!!!! the solution you gave is kinda temporary for me. i need a permanent solution. I guess it's a problem related to syncing. Please help me out!!

[drackson]

Hi have the same issue with my OnePlus 6, only solution I found is to delete Fitbit app on my cell and Fibit Bluetooth connection, I have many apps working well with my OnePlus 6, ex Fossil application for Smartwatch and I never experiment notifications issue, honestly I think Fitbit need to engage better developpers for maintaint their app. Very disappointed about Fitbit Ièll not recommand their products.

[RahulB77]

I am still encountering same problem. 

I tried reinstalling the App. 

It works fine at the start, but then again stops notifications. 

[drackson]

for the Oneplus 6, I found solution 

Parameters
- Battery
- Battery optimization 
- Select Right top cornor (3 dots) - Advance optimization and unchecked both items, i.e. (Important optimization & Standby)

[RahulB77]

Thanks for that. 

I tried it, worked for some time, then again same error.

[drackson]

Uninstall FitBit application and reinstall, add notifications in application, should work !

[fritterb]

Finally working.

Everyone looking to have their notifications working again on their Fitbit, Check your battery optimisation and turn it off for Fitbit.

[Prashant1712]

 Im having fitbit versa Nothing is working for notification on one plus 6

It's very frustrating

Tried switching my device and phone on and off repeatedly reporting, battery optimisation every time I get same answer that restart your phone so that notification tracker starts working

It works fine for some time then again Im getting the same error massage

Can anybody help

[Raj51]

Turn off the deep battery optimization from advance optimization in battery
optimization settings

[DineshBhat]

Tried all the steps you mentioned. Still I see the notification error. I own OnePlus 6.

Please let me know the steps to get ride of the error. As suggested by one of the members in this community, I tried reinstalling the fitbit app as well. Notification worked for 10mins after reinstall of app but, again same notification error started coming again. Notification are not coming on fitbit versa even ..

Hope to see some solutions here

[drackson]

For the Oneplus 6, I found solution 

First, Uninstall FitBit app

Go to on Oneplus 6:

Parameters
- Battery
- Battery optimization 
- Select Right top cornor (3 dots) - Advance optimization and unchecked both items, i.e. (Important optimization & Standby)

Reinstall FitBit app and setup

[DineshBhat]

Thank you .. currently, it's working after following the steps specified by you. Hope the sync and notification error will not occur again 

Thanks again,

Dinesh

[Remya_G]

Was this issue encountered again? If no, can you please give the exact steps which you followed?

[DineshBhat]

Hi,

it's almost a week and it's working till now.

Following are the steps I have followed.

• Uninstalled Fitbit app.
• Removed all the devices under paired devices (Bluetooth) on phone.
• Navigate to Settings -> Battery -> Battery Optimisation on phone. Select the Options (3 dots  at top right corner)
• Disable both the options.
• Install Fitbit app and follow in app steps to register versa device.

Problem with this approach is: 

• Battery drains much faster than earlier.

[drackson]

Yes, this the price to pay for having notifications always active, this is not different on other phone, OnePlus aggressively kill background apps, this is an complain and they should change that.

( https://www.androidauthority.com/oneplus-background-apps-1028409/ )

[rhitik]

Thanks for the help.

I wanted to ask is it a temporary sol. or permanent sol. ?

and did u faced any problems after this?