Notifications isn't working

[Jagjot31]

My notifications on Versa isn't working. The notification page says to restart the Phone, I have restarted still wasn't successful. I even uninstalled my app and re installed then they started working for a day and again the same problem has occurred.

[SunsetRunner]

Hi @Jagjot31 , unfortunately this is at this very moment a known issue. For iPhone users with iOS 13, see warning on top of the Versa Community Site and the Customer Support Site. For Android users: some also suffer from this problem (not all) witch is due to the latest Firmware update. Fitbit knows the problems and is working hard to fix them. Regards kuzibri

[Jagjot31]

Hi @SunsetRunner but I'm unfortunately an android user and still facing the problem

[SunsetRunner]

Hi @Jagjot31 , see in my post/reply the remark regarding Android users, regards kuzibri

[HollieAyne]

Android user here. Same issue. Phone isn't able to connect to the Fitbit.

[SunsetRunner]

Hi @Jagjot31  and All others, what you can try to do to solve this problem, is the following:

1. Deinstall Fitbit app from the phone

2. Do not remove or unpair your watch from the Fitbi app

3. Restart your phone without enabling BT or disable it when it starts automatically

4. Reinstall Fitbit app again

5. Restart your Versa

6. Go to the Fitbit app and start manually the syncing process

7. Fitbit will start searching for your device and once found tell you "BT is not enabled, you want it do be enabled" or the like and press OK.

When everything goes well, the syncing process succeeds and Fitbit has found your Versa. See if that solves you notifications problem, possible without text messages cause that's at this moment a big problem. Regards kuzibri