help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications not coming after android 10

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2019 08:18

‎11-06-2019 08:18

I have updated my OnePlus pro7 to Android 10. After that update notifications are not coming. Please can anyone help me on this.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-06-2019 08:32

‎11-06-2019 08:32

@SaurabhY Does your tracker sync without any issues? When was the last sync? Try rebooting both phone and your Versa. Make sure All-day Sync and Always Connected are enabled in the Fitbit mobile app, and that you're running the latest Fitbit app version. Also, make sure that Fitbit app is not being optimized by Android in the Battery Settings.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

‎11-06-2019 09:17

In response to Marrrmaduke

‎11-06-2019 09:17

I have updated the app and checked my notifications settings, everything for me seems to be good. But when am checking notifications options it shows error "notification service is not working.phone restart required to enable the same". I have done that but still the issue persist. Please assist. This issue is coming after updation of my Android 9 to 10.

Best Answer
0 Votes

‎11-06-2019 12:03

In response to SaurabhY

‎11-06-2019 12:03

@SaurabhY Your OS is killing the process. You need to make sure the optimization is turned off and also lock the app in the background (pin it).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes