On-wrist calls on Versa 3 aren't working correctly

[nicolenc07]

The on wrist call function is not connecting. It was working in the beginning. It's not working now, and it will not pair.

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @nicolenc07 

In order for the on wrist call function to operate properly it needs do be able to sync with your mobile device. Let’s address the syncing issue your describing and hopefully that will clear up the wrist call function at the same time. Try going to your mobile device (phone) and turn your Bluetooth off, restart your phone then turn your Bluetooth back on. Check to see if this fixed the issue. If the problem persist  I’d try restarting your Versa 3. You will not lose any of your data performing a restart. Here’s how: Just press down and hold the button on the side of your Versa 3 and continue holding it down until you see a smiley face then release the button. You should feel the Versa 3 vibrate indicating the restart process is complete. Now go to the Fitbit App and swipe the page downward to manually sync your Versa 3.

😃 Hopefully that fixes the syncing problems and provides you with an answer to your question. Please let me know 

[nicolenc07]

It didn't work.

[nicolenc07]

It didn't work

[SunsetRunner · Accepted solution]

Hello again @nicolenc07 

Can you try changing your clock face? Preferably to the one that originally came with your Fitbit or one made by Fitbit to see if this helps your dying issue. I’ve seen changing the clock face work in some instances. 
If changes the clock face fails to fix the problem I’d contact fitbit customer service: https://myhelp.fitbit.com/s/support?language=en_US

😉 I’m hoping the clock face change does the trick. Please keep me posted 

[Guy_]

Hi, @nicolenc07 - if the good advice given by @SunsetRunner   hasn't worked more action may be required to get it to sync.

With the watch on and fully charged, restart it.

• Logout of the Fitbit app,
• remove both the Versa 3 entries from your phone's Bluetooth again
• On Android clear the Fitbit storage cache and force stop it,
• then restart the phone.
• Login again and immediately go to the phone home screen without closing the App.
• Click on the sync popup to pair and link the watch, it may take a minute
• If that works all good, if not follow next steps
• Click on the profile photo
• Click on "+ Set up a Device"

[MarreFitbit]

Hi there, @nicolenc07. Welcome to the Community Forums. Thanks for the details provided in your post and following the tips and recommendations provided by @Guy_ @SunsetRunner. 

As a very first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, may I know if you're using MobileTrack as well? If so, please note if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?. If this describe your issue, bear in mind that this would explain why on-wrist call feature stopped working and and why you cannot connect it again. 

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

If the above has been verified and rectified, but you continue having issues with the on-wrist call notifications, please try the following:

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

Hope this helps. 

[nicolenc07]

Still don't work

None of that worked. It pair the controls and then it gets erased I guess. Because when I go bk to checked to see if it's still paired it's trying to reconnect.

I have an Android, I don't think I have mobile track.

I tried all of your tips too and it just don't work.

[MarreFitbit]

@nicolenc07 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[DewRhon]

I’m having the same problem. Don’t think we should have to go through all of these steps in the first place, the versa should just work like it’s supposed to, so frustrating.