On wrist-calls on Versa 3 aren't working

[Agfuller]

I have not been able to take phone calls through my Versa 3 even though it was working at first. Not sure if I somehow turned something off or not. When I click to answer call it says it’s not connected. How do I fix this? My Bluetooth is connected correctly.

Moderator Edit: Clarified subject

[Guy_]

Hi @Agfuller  - check your Versa 3 controls Bluetooth entry. There is a gear icon to configure it to take calls, then go to the On-wrist calls in the Fitbit App and make sure it's working.

If still a problem logout of the Fitbit App and restart both phone and watch via Shutdown in the watch Settings. Wait at least 10 seconds before placing on the charger to restart it and charge it.

Login and sync and check the On-wrist setting again.

[MarreFitbit · Accepted solution]

Hello there, Agfuller. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. @Guy_ Thanks for your help!

Before anything else, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

[Agfuller]

Thank you it worked! Not sure if it was turning it on and off helped or doing the Bluetooth on and off I tried both and now all is well. 😊

[MarreFitbit]

@Agfuller Awesome! I'm very glad to hear that the steps provided did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.