help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone GPS Connecting not working with Versa lite

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2019 22:36 - last edited on ‎09-11-2019 11:54 by Fitbit Moderator

‎09-10-2019 22:36 - last edited on ‎09-11-2019 11:54 by Fitbit Moderator

Never connects though. Using S9 btw.  It's allowed to run in background, battery optimization all turned off. I've tried fixes like turning WiFi off, reinstalled app etc nothing has worked. Just sits connecting but never does.

 

Anyone else got this issue?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-11-2019 12:01 - last edited on ‎03-14-2025 09:25 by Fitbit Moderator

‎09-11-2019 12:01 - last edited on ‎03-14-2025 09:25 by Fitbit Moderator

@dave_in_ni A warm welcome to our Community!

Let me help you with your GPS connection on your Versa lite and thank you for troubleshooting this issue. Try refreshing the link between your phone and your device by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎05-19-2020 13:25

In response to AlvaroFitbit

‎05-19-2020 13:25

This works for 1 time, then you have to do it all over again. 

Best Answer
0 Votes