Quick replies not working for android

[Brittany2494]

Why am i not getting a option for quick response. I have a LG V20 which is a android phone. 

[TheBarron]

Well the key to mine was enabling the settings in the messenger and allowing fitbit and the main txt messageing app to allow unknown sources and allow push notifications etc. But different phones may use different versions of texting. I would also enable developer mode in Android so you can be sure to allow unknown sources. 
Also in Android 8 in the settings, there is a gear in the top right and in that, more notifcation settings and push options. I turned some of those on as well. 

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[tanyalm]

its driving me nuts!  I can see the quick reply options in the fitbit app.. i can go and modify them even. but they dont work on my watch...how can some people have the update and not everyone???

[TheBarron]

You have it if you see it. So the problem is probably on the phones end. Like mine you have to find a way to allow the messaging app permisions to send it to your watch or enable all the permissions in both apps. 
Once i turned everything on i stopped and restarted the apps. 


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[tanyalm]

the weird thing is i get the option to CLEAR, REPLY,LIKE or RETWEET when i get a twitter notification.. If i select reply it takes me to the twitter app on my phone.. very strange..

[TheBarron]

Make sure your default messenger app is set to your phones regular text messenger app and not say twitter or FB messenger as this may be why thats happening.

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[Nesser]

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@TheBarron wrote:

I tried to attach pics but it didnt work but ill try again here to pit screenshots. 

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Hello TheBarron,

Thank you for your detailed post! I see exactly what your talking about but that app option isn't there for me. I run Android 6.1. Like one of the others users, when I open up the Fitbit app, I can see quick replies in the menu and I have quick replies for messages but they're all sort of grayed out. Like they're there but I can't use them. I use the stock messaging app on my Verizon Galaxy S5. I've looked all over my settings to find the one you're talking about but all I found is Unknown Source under Security.

[TheBarron]

Well i turned on unknown source but if you have an older Android OS it may not work. Sorry but im not sure what else to try. It bassically comes down to a permissions issue and if the version of Text messaging your phone has, will push the notifactions and allow access to reply. 

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[tanyalm]

Really appreciate your help.. sadly for me its still not working.  I am at this point thinking it might be an update firmware issue.. I rang fitbit and they couldnt help.. in fac they couldnt tell me if its me the phone the watch of the firmware.. so frustrating.. I found the allow unknown but it was in the security section.. who knows!!!

[alhsjej]

How do you get it...just wait?

[TheBarron]

Yeah, you may have to dig into the security settings for both the fitbit app and the messenger app and enable all the push options and notifications and double check the permissions on the blue tooth profile for the watch just in case. Make sure it allows everything. Hopefully someone figures it out and can narrow it down. 
I stumbled upon it trying different things so maybe you will to. Maybe remove and readd the device to your phone as well to be sure. 

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[Nesser]

What I find strange is that I can send one of the quick replies to a missed call. I just noticed it today and I'm almost certain that it wasn't an option before then.

[TheBarron]

Well thags good. That what i use mine for when riding my motorcycle. And the auto reply for texts when driving. 


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[Bobled]

You need android 7.0 and above for the quick reply’s to work.  This isn’t a Fitbit issue.  It’s an android one. 

[TheBarron]

Correct. My resolution only seems to apply to My Samsung Galaxy S8 running Android 8.0.
However i had to turn on to allow unknown sources in the messenger app and play with the ntoifcstion settings a bit. Now mine works.

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[tanyalm]

yes i think you are correct.. now the tricky bit.. my phone is a galaxy 5.. i don't automatically get the updates for 7... how the heck do i do it..?? any clues.. I did a google and started but chickened out because i had no idea what i was doing!!  HELP!!!

[TheBarron]

Some devices only go so far and carriers will only push out to a certain version. There is probably a way to put android 8 on your pjone but i wouldnt risk it unless your fine with having to reimage the phone. I played a lot with phones back in the day but not so much any more. 

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[thewarden1618]

I have a Motorola Droid turbo 2. It didn't work for me. I also played
around in my message settings.

[tanyalm]

Think it will be easier to get a samsung galaxy 8.. I did attempt to upgrade my s5.. started the process and was totally confused.. not tech savvy it seems 🙂

[TheBarron]

Sorry. I was just fumbling around and got it to work. Different phone manufacturers probably have different messenger and phone apps specific to their carrier and phone model is my guess. Maybe try resetting all your app permissions between your fitbit, pgone and messenger app then rejoining your Versa to your bluetooth so it prompts for permissions and you can set them again. Not sure what else to try at this point. 

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[TheTimeRip01]

Me too...it gave me the option once, but now it's stopped...also, it only gives me the option to decline calls, not accept them. I am on a huawei P9, and that is an android phone.