RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[S_K_B_724]

I really wish I could tell ya, @Versa-Owner. I just kept trying it, and it eventually worked. Sorry, I know that's not very helpful.

[Versa-Owner]

Thanks for your answer. Then I must wait for a solution. I thought you have one. 🙂

[Jaber87]

 Fitbit apps and clock faces are unavailable for download on my device. I'm running Android on  a Google Pixel. WiFi working, and bluetooth  all connected. Cannot switch from my current clock face or manage apps. Any updates? How should I report this?

[SunsetRunner]

On a Versa? I've had this for less than a week. Not impressed. 

[ska115]

Hi 

I am experiencing the same thing - really frustrating!!!

Anyone know anything?

Thanks 

Sarah 

[ccavaz27]

Yeah a Versa and I barely got mine yesterday so I hope this gets resolved soon

[S_K_B_724]

@Versa-Owner I am having a problem with the apps now similar to the one I had with the clock, so I will join you in trying to be patient! 😃

[Lisacowap]

What did you do to make it work? 

[msbrown8367]

Exact same.  Following for solution. 

[Rich48]

My partner and I have been having the same problem since last night. No watch faces or apps at all just saying clock error. Very frustrating. I've uninstalled the watch, the app, everything and nothing works.

[pam202]

I guess they need to update their app on iOS.  Not only the watchface even the apps all in blank.  Once it showed " cannot connect to the Fitbit Server"  So I think that's their  technique problem.  Only can WAIT

[S_K_B_724]

@Lisacowap Nothing special; it just worked all of a sudden. The clock, that is. I am still having a similar issue with the apps. Sorry I can't be more helpful!

[Lisacowap]

Never owned a fitbit before today just set it up and I have the clock error on the watch screen. Disappointed it cost Me  $400 new Zealand dollars for the special edition one. Please fix this FITBIT

[Cwalker91]

Settings > about > shutdown

[SatchPat]

Same with me. Received a new Ionic this morning and it will only show Clock Error and it tells you to go to the mobile app to pick a new clock face and there a no clock faces. What's going on FitBit ?

[Nico3fr]

2 versa here. One for my wife and mine, and both are undefined and cannot connect to clock or apps.

And I tried to download music, that's a pain in the ... and I failed to do so...

[raimaj]

same problem here + I have "clock error" displaying on my Ionic which is now an unusable peace of .... metal

[pam202]

Sounds all the "New"  got the watch today with plenty of problems!  Wait for them to fix it....we cannot do anything. It really give me a great impression.  I got my Pebble Time few years before but much easily to use, to connect with the app also ask for help! 

Good luck to us

[dyerg]

Hi, I've just been chatting to the fitbit engineers and they have confirmed that it is a back-end issue

[SunsetRunner]

Only just bought the Versa, and I've got this bs to start off with? Get your act together Fitbit! If it's not sorted by the time I have to go out to pick up my kids from school it's going straight back to the shop 🤬