RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[motherintas]

i too cannot get any clock faces to come upto select...am getting fed up with the wholething..no good to get a new toy and not to be able to use it..thinking about getting my money back if things dont get better in the next couple of days.

[Sculler]

Same issue, android and PC. First Fitbit and very disappointed! android and PC

[Sadiep1987]

I am having the same issue on multiple android devices, I only got my versa last night so it's brand new! Anyone been told a fix yet? 

[gym2018]

same probleme here!!!

[ANorwood]

Thank goodness it isn't just mine that was having this problem. I had tried restarting the app and even uninstalling and reinstalling with now luck. Hope they fix this soon! 

[ebbiegee]

Oh good, it's not just me. I can't tell you how lovely it was to come home with a new Versa which appears to have instantly been bricked.

I just wasted a good 2 hours!

[jberne65]

Same exact problem after update. No apps or clockfaces. Any solutions yet

[Tusutiya.Fe]

I'm also having problems with Versa.

Clock gallery and app gallery don't work since yesterday.

At least they have already solved the problem with the synchronization, praying that they solve the problem with the galleries.

Fitbit solve these problems soon, it is very difficult to point the Versa to anyone, a frustrating launch.

[Patriciayy]

Me too, just finished setup and showing clock error! Not a fun experience indeed

[SunsetRunner]

Yeah WTF I’m so frustrated I purchased the clock face that the trial ended on and I can’t even enter the purchase code anywhere

[LansenW]

Thanks for the update. Would be very helpful to have this kind of notifications in the app. Very frustrating to get stuck on blank screens and generic error messages like this. Still not working though...

[SunsetRunner]

Ok so now what? They even doing anything to fix it yet?

[SunsetRunner]

Just recently purchased a Versa. Managed to set up a new clock face and load a credit card. Only other function I have is notifications. If I swipe up no dashboard appears and no preloaded apps appear when I swipe left. Have unpaired the watch several times and added again as a new device. Reinstalled the app as well. No apps appear in my apps or all apps. Can't even load a new clock face. Internet is working and watch is syncing. What is going on? Anyone have a similar issue?

[phoealice]

Same here - hoping it will get sorted soon 

[ebbiegee]

We wait... for someone to check Forums and realise that they're about to have a very bad day with many unhappy Versa owners.

[Rich48]

Sent from Yahoo Mail on Android

[SunsetRunner]

Yeah my UNDEFINED doesn’t work either😂😡😡😡

[Versa-Owner]

I don't understand who marks these threads as "solved". Nothing is solved. :-((

[Lyrik]

I bought my Versa today and it won't work rang support they said it was a problem and the techs were probably working on it! No indication of when it will be fixed paid $300 for a piece of crap. 

[Acebrain01]

Not Solved, still having issue 4/24/2018 7:45 am EDT