RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[cbielans]

We need to know how she fixed it!! Come on Fitbit!  

[lexi83]

Here’s a link where you can see this other user talking about her versa being fixed  Fix the glitch

[lexi83]

I can see yours isn’t connected from your photo .

look at the logo of the watch on your photo above the battery sign there a grey thing (it’s got a dot with lines) that should be green or blue. 

Ive put a pic of mine below so you can see 

[cbielans]

Thanks although I don’t think a phone call is going to do anything different than talking to someone over chat. I’ve constantly been chatting with Fitbit and emailing too. I don’t really have time or the patience to talk to someone over the phone either. 

[lexi83]

Totally! 

[cbielans]

It goes back and fourth from grey to green constantly trying to connect and find my Versa it doesn’t ever stay green like it should.

[lexi83]

That’s almost even more annoying 

[lexi83]

Found some info on all day sync @pmversa

[pmversa]

Thank you all very much!

[cbielans]

I do have the all day sync on.

[FBUser001]

Well.... low and behold, after threatening that I would be returning the
Versa.....I tried one last time and uninstalled, reinstalled etc and now
phone, text and email notifications are all coming into my Versa. Go
figure.

[FBUser001]

Thank you. However, after threateningto return the Versa....I decided
totry one last time to uninstall, reinstall etc. And now all notifications
are coming onto the Versa. Go figure.

[cbielans]

Were you not having syncing issues? Just notification issues? I mean I’m having those issues too I think because of my connection/syncing issues. What else did you do besides uninstall and reinstall? Because I did that and it didn’t help.

[lexi83]

It was something @pmversa was experiencing issues with and It’s an issue I’m having as I don’t get periodical syncs throughout the day. Even though I have all day syn on and my internet a Bluetooth are on  #anotherannoyingfactor #great

[cbielans]

Ps you only have to reply once. It shows up in the whole thread.

[FBUser001]

Well, after threatening to return the Versa, I tried one last time to
install, reinstall etc and, lo and behold, all notifications are now
coming through. Go figure.

[Jovialgamer]

P.s.s.

You.can unsubscribe from email notifications as well.

[FBUser001]

Your pic didn't come through but thanks anyway. Well, after threatening
to return the Versa, I tried one last time to install, reinstall etc and,
lo and behold, all notifications are now coming through. Go figure.

[cbielans]

You posted this quite a few times so I already saw it, but that’s great! Were you having syncing issues too or only notification issues?

[FBUser001]

I just tried again to uninstall and reinstall etc and now all notifications
are coming thru to the Versa. Since Fitbit claims to have fixed the
issue..... try one more time to uninstall everything and reinstall it.
Unpair and then pair the device again. And see if this works for you.
Good luck.