RESOLVED: Sleep Log: 0 Time Asleep

[ErickFitbit]

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep.

Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved. If you come across this issue in a future instance, please create a new topic and reference this one if the issue is identical.

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Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.

We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

Workaround:

• Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
• Save the change
• This will recalculate your sleep and should resolve the issue.

I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

[Tashaxx]

Thanks for the info. I have restarted my Versa, the detailed sleep log is showing so I can see my detailed graph with the sleep stages but all figures are saying 0.

It is saying I went to sleep at 11 and woke up at 6 and shows all the stages on the graph but all values at zero.

Moderator edit: merged reply

[Rachel-Fit]

I’m having the same issue, sleep stages are showing and I belisve it’s accurate. Although, they all add up to 0 hours slept. 

[Tashaxx]

Yes mine is exactly the same!

[Rachel-Fit]

It looks like it’s not just Versa users that have the issue.

If you click to edit the sleep log and move the start time back 1 minute it all recalculates and shows the times. 

[Tashaxx]

This has worked! Thanks so much!

[Aeneades]

Same issue here with the times all showing 0 and editing the log did make them appear.

[GH81]

I was having the same issue this morning, but I adjusted the start time by 1 minute and it has worked. 

[MarkMM]

Impressive! Thanks!

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@Rachel-Fit wrote:

It looks like it’s not just Versa users that have the issue.

If you click to edit the sleep log and move the start time back 1 minute it all recalculates and shows the times. 

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[AmbientPower]

Marco, it looks like it’s a genuine bug. Going to edit sleep log, moving the time back one minute forces a recalculate and fixes it. So, I’d guess, the calculate part isn’t being called in the first place?

[SunsetRunner]

Can confirm this is happening to me as well.

[MarcoGFitbit]

Hello everyone, I hope you're having a great day! 

Indeed, we had experienced an issue that's showing your sleep logs at "0 time asleep" which is affecting the app itself and not the tracker. I appreciate you've reported this, and I would like to suggest @Rachel-Fit's recommendation to edit the sleep log and move the start time back 1 minute. 

Thanks for your patience and understanding, give it a try and let me know the outcome! 

[kabrube]

First night using my Versa and it shows the stages of sleep but say zero hours and shows zero percent in the stages.

I tried this and it didn’t do anything.

Moderator edit: merged reply

[jstanle12001]

Setting sleep start time back one minute worked for me

[SunsetRunner]

This doesn't appear to be a Versa problem.  I have a Charge 2 and I noticed, as of Monday, 4-16-18, while it tracked my sleep stages, it shows 0 min slept.  It did the same thing today.  The tile on the app shows the hours and mins slept, but when you click on the tile, it shows the sleep stages, but 0 min slept. 

I noticed a banner at the top of the Fitbit community page that states they are aware of this problem and are working on it.  "We're investigating an issue with sleep logs showing '0 time asleep'. Users have reported that editing the sleep log resolves the issue."

[wfmiller]

You do not need to set the time back 1 minute, I just went into edit mode and then did a save. When I went out it automatically calculated the times....Next question is do we have to do this every time or will there be a software update to fix?

[SunsetRunner]

I just switched from an Ionic to the Versa yesterday.  My Dashboard showed 6:42 hours of sleep, but when I went into the sleep section, it indeed showed 0 minutes sleep, though it DID show sleep stages.  But I thought it didn't record the full length of my night's sleep.  I edited both the start and the end times, and then it showed 5:56 hours of sleep.  Not the best start with a new tracker, but obviously I'm not the only one.

By the way, the online Dashboard didn't show any colored segments in the half-circle sleep graph, though it did show the 5:56 hours of sleep, after I did the editing.  I would say that I'm wearing the Versa perhaps a hair less tightly than I did the Ionic -- I have the Graphite Special Edition, using the Charcoal Woven Band, and while the small band was much, much too small for me (61-year old male), with the large band, I'm at the very first (last?) hole in the band, so I can't get it any tighter.  I might try switching to the included black band, but we'll see how it goes.  I just restarted the Versa, which I hadn't done after I first set it up yesterday, so we'll see if that helps tonight.

[melpatterson]

mine comes up with awake, REM, light and deep sleep but it says i slept for 0 minutes.. do you think i should still reset it?

yes, this is how mine is too! should we still restart it if it's doing that?

THANK YOU! It worked for me! going to edit log and setting it back a min OR just going to edit log and saving should do the trick. 

Moderator edit: merged replies

[VeeAlmeida]

Hi,

FYI, the cycle tracking hasnt launched yet. Fitbit has said that it will launch in the spring - likely in May. 

Also, quick response for text is only available for android at the moment, so if you have an iphone or something else that feauture wont work. 

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@AndreaW86 wrote:

I am also having this issue. I received my tracker yesterday so last night was the first night. I told the app I was in bed and when I woke up hoping it would show the best data, but then it just registered that I was in a deep sleep for that entire time.

I also find it is missing a lot of the advertised features - I have no quick responses for text messages, and it doesn't have any information about cycle tracking that I can find.

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[LostScientist42]

Yup! Editing the log works. Thanks @Rachel-Fit!

[GTGMLady]

Well, I tried two things yesterday in anticipation of sleeping last night.
I changed the sleep setting from sensitive to normal and held the left
button and bottom right button in simultaneously until the Fitbit logo came
back on and this morning when I checked for my sleep pattern it showed the
detail I was looking for. I can see the amount of time in each stage of
sleep. Hope this helps solve your problem. Not sure if one of the things I
tried worked or if it was a combination of the two.
--
Flo McCormack