help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Recent Fitbit V3.37 App & Firmware Update Solution

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2021 13:36

‎01-24-2021 13:36

The recent Fitbit App Update V3.37 does not work on my Samsung Galaxy Phone with Android 9; although Fitbit V3.36 worked fine on it until the update a few days ago.  I tried many variations of the installation process including deleting caches, data, software setups, creating new accounts, factory restores.  All with the same result, update failures with the time stuck from a point in the installation process and no sync. 

 

This is a solution if you haven't done a factory restore.  First turn off auto-update. Then roll back the software to the version that works Fitbit V3.36 from a backup on Samsung or Goggle Cloud or another device.  If your Versa 2 Version is 35.70.721, this will work.  If your Versa 2 got stuck in the update process and the Versa 2 version has updated, you may not be to get it to work with an Android 9 device.

 

I bought 2 Versa 2's a year ago.  Now one is just a paper weight, at least until someone fixes the software.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-24-2021 20:15

‎01-24-2021 20:15

Hi @Montcalmmedia, welcome to the Community Forums.

 

Thanks for taking the time to share your experience and the steps you took to solve your Versa 2 firmware update issue. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. 

 

Because your issue was resolved and just if you're interested, I want to suggest you visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family.

Best Answer
0 Votes