Red X on screen

[kproszko]

Purchased a versa lite for my daughter and the screen won’t clear or sync. Has a red x on the screen. Restarted and it’s still there. 

Moderator edit: subject for clarity

[Abhiram2349]

Even I’m facing the same issue with my Ion. 

[JakeSD]

Try this:

Went on chat, this is what I was told to do & it worked:
1: Phone turn off Bluetooth, then back on
2: Phone Bluetooth forget divine
3: Put watch in charging cradle, in Fitbit app set up new device. Follow instructions
Worked great. Hope this works for the rest of you

[Britb80]

Same exact issue. I can not get past the red x and message to save my soul! I am beyond frustrated with this dang thing. I’ve worked on it for several days retrying everything, wasting sooooo much time! Someone please help me figure this thing out!

[JakeSD]

Did you try the solution I posted? If you did and it did not work use the chat service. 

[Britb80]

Nope it did not work... tried several times 

[DDEVVEHGZ]

Try calling fitbit it helped me.

[Bender22]

Hi, I am also trying this but nothing is happening? Plz help

[Jesper17]

This did not work for me. It has been a year since I bought it. Wanted to buy a second one for my spouse but I'm afraid I can't invest in something that won't work.

[Candice720]

Hello..I have the same issue and have taken the steps outlined. The update keeps repeating step 2. I have been at this since 3:00pm today. On the off chance the update has worked. I pressed the off button but it gave me the same message. 

[JakeSD]

Have you contacted Fitbit? I found their chat line very helpful 

[Candice720]

Hello...I will try that. I have tried the solutions I have read..and it
still does not work. I will try the chat room.

[irousell]

that did not work for me

[Candice720]

Hello

I will be receiving a replacement. I never got it to work.

[irousell]

That is the same with this one I can not get it to work. It is also a replacement so why won’t they work



Sent from my iPhone

[Candice720]

Wow....hopefully, my replacement will work. If it doesn't I will have to
look for another product.

[Fitnessfloyou]

This is what mine looks like. Tried factory reset and not working- won’t even charge!!

[Fitnessfloyou]

I’ve tried to do a factory reset and doesn’t work, still shows this message!!

[irousell]

That is exactly what mines doing it’s not taking a charge it won’t re-set or nothing I just get a big red X there has to be a way to fix this. 

[irousell]

I did not find the chat line very helpful because all they told me to do is the same stuff that I was doing and it did nothing and they had no solutions they said it’s a software issue

[Candice720]

Hello, I did the chatroom, as well as, fitbit support.
In the end fitbit support, offered me a replacement or 50% off another
fitbit. I should get my replacement next week.