Red X on screen

[kproszko]

Purchased a versa lite for my daughter and the screen won’t clear or sync. Has a red x on the screen. Restarted and it’s still there. 

Moderator edit: subject for clarity

[irousell]

This if Fitbit’s phone number1 8776234997

[Candice720]

Thank you for the telephone number.

[Candice720]

Hello, not sure if you found the number yet, but another user found it...1
877 623 4997. I also went through google and searched fitbit support.

[Candice720]

Sorry to hear about that..I suggest to contact fitbit ssupport....4 months
old...still under warranty. I as am getting a replacement.

[nealmac]

Thank you for your help.

[TyraCountry]

Thanks. I got ahold of them. They are sending a replacement

[Candice720]

Good, I am glad you are getting a replacement.

[Candice720]

I am glad to help.

[HotGege54]

I can’t call them , is there a email address where I can email them please

[nealmac]

Thank you for your help.

[Candice720]

I don't have an email address...but on google, search fitbit support. You
will be able to send them the issues you are having with the device.

[TyraCountry]

I called them yesterday. They are sending a replacement

[nealmac]

Thank you.

[irousell]

No problem 

[irousell]

Go to this web page and do a live chat over the computer. 

https://help.fitbit.com/?l=en_US&cu=1

[irousell]

Here is the web page for Fitbit support 

https://help.fitbit.com/?l=en_US&cu=1

[Brinley]

I also have this problem. Tried this method but no luck. Can't sync so won't clear. Any other suggestions 

[Candice720]

Hi I would suggest contacting fit bit support. They will tell you to try
all steps already suggested. If still not working, if it is under warranty,
they may or should offer a replacement. I bought mine in December of 2019,
and it was still under warranty, so they offered a replacement.

Good luck.

[TyraCountry]

They are sending me a replacement

[MAMAFLESNER]

I have tried the step given to hold the button 8 seconds and then release and hold again.  I still get the RED X on my screen and won't go away.  I'm frustrated as it keeps resetting out of no where all day/night and even in the middle of my workout.  PLUS the touch screen stops working.  I haven't even had this a year and I'm about ready to get an IWatch!!!!!