Replacement versa

[nataliewhite198]

Hi my tracker went so they sent me a new one. I dont want to lose all my work outs cardio score etc  how do i set up my fitbit to an existing account without losing all my stuff ? Thanks

[Odyssey13]

Hi @nataliewhite198  set it up as a new device on an existing account, but first remove the old one. Click for directions.

[nataliewhite198]

Hi odyssey  thanks  for replying, my other tracker will not work. I cant  sync it completely battery  dead! Got sent another  one of the same but i need to set it up and it says set up new device  and  i dont want to lose everything really need help  no idea what am doing  thanks 

[Odyssey13]

Your history is kept on the servers, protected by your user name and password. You won't lose it. If the old tracker isn't working, the best you can do is manually log (estimate the steps) you've taken.

[SunsetRunner]

You can log into your account on a laptop and remove your old device and set your new one up that way you wont lose anything hun as its all on your online account 

[nataliewhite198]

• Thank you so much x

[nataliewhite198]

Thank you x

[JanRTG]

Why are you sending this to me? I do not have a new device and never
reported that I did.