Return policy

[Geewhiz69]

Fitbit stopped tracking my sleep. Isn't there a year warranty/return policy? This was really my only reason for getting one, and if it's not working I don't need it. And no I'm not putting in the information myself.

[SteveH]

It depends where you bought it from.

If you got it from the fitbit online store then you have 45 days to return it for a refund, for any reason.

This is separate from the warranty which runs for 1 or 2 years depending where you are but this only provides for a replacement in the event of a defect, not a refund. Details are at http://www.fitbit.com/returns

Best thing to do is contact customer support via contact.fitbit.com if they can't fix the problem then they can go through your options 

[NikkiN777]

Their returns system is frustrating in the extreme. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. I'm only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. This means, in effect, that I've not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. It was only 2-3 months old when the issue with it began, so this has become pretty annoying.

[JoelPena]

I’m currently experiencing this issue as well.