Screen blank

[KateRG]

Versa is recording steps fine but Screen is completely black as if it switched off. Green heart rate monitor is lit up behind. Have switched on and off and it is synchronised with my phone and at full charge.

any advice please

[JuanFitbit]

Hi @KateRG ! A warm welcome to the Community ! Thank you for your message and efforts.

Please verified if you have followed these steps to restart your Versa How do I restart my Fitbit device?

If so, and you don't see any improvement, please chat with us online or give us a call. Click here to get connected

See you around.

[KateRG]

Hi Juan

thanks. Yes have tried all that. Apart from the lack of screen it is working fine but that is a bit of a critical issue. Thanks. Kate 

[Guy_]

Hi Kate, on the off chance try changing clock face from the Clock tile in the Fitbit App, in case the one you have is a problem.

[JuanFitbit]

Hi @Guy_ ! Nice to see you around. Thank you for the tip regarding the clock face.

@KateRG . Thank you for your reply and further information. 

As our friend @Guy_ mentioned, there is a small chance that the situation is caused by the clock face.

You could try changing it or contact Support .

See you around. 

[KateRG]

Thanks Guy - yes tried that but no joy. Not to worry, my versa lasted me over 3 years and so its probably time to get a new one.  

[KateRG]

THanks Juan - sadly, that didn't work so will look to get a new one but it did well to last 3 years with lots of hardwearing involved!

[JuanFitbit]

Hi @KateRG ! Thank you for your update! If you haven't done so, please have a chat with use or call us to see if our Support team can do something for you . Please provide them this link, so you won't have to repeat yourself. 

Click here to get connected

See you around.