Screen falling out

[thatgirlmora]

My Versa 2 screen is falling out. I was going to put it on the charger today & when I looked at it before taking it off I realized it was half out. It Hasn’t fallen all the way out yet and still seems to be working. I was thinking of getting a case to hold it together. I’m just worried about it eventually not working or getting water damage due to not being sealed together. Someone please help

Moderator edit: format

[SteveH]

Hi, and welcome to the Community!

I've seen quite a few posts from people reporting this issue and it seems that it's not repairable. I would suggest contacting customer support. They can check your warranty status and advise on your options. You can get them via contact.fitbit.com 

[DavideFitbit]

Hello @thatgirlmora, welcome to the Fitbit Community forums. 

Thank you for sharing that you've been having trouble with your Versa 2 screen falling out. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[thatgirlmora]

Thank you so much!

[DavideFitbit]

No problem @thatgirlmora! 😎

Let me know about the outcome and if you have further questions.  

[thatgirlmora]

They are sending me a replacement!!! Thanks for the help!

[DavideFitbit]

That's great news, thank you for the update @thatgirlmora! 😎