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Screen is no working

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‎10-18-2019 09:08

‎10-18-2019 09:08

I got my versa 2 one month ago. And two days ago the screen stopped, it no working and I can't reset without screen. What I should do? 

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‎10-18-2019 12:01 - last edited on ‎08-13-2024 08:43 by Fitbit Moderator

‎10-18-2019 12:01 - last edited on ‎08-13-2024 08:43 by Fitbit Moderator

Hi, @Antopaviolo , you should be able to perform the reset even without the screen working by holding both the left and the bottom right button for 8-10 secs.

You might need to repeat this a couple of times more.  If the problem does not resolve after 3 attempts at the reset, then please post again for more help in order to create a case with Customer Support.  Or you can get in touch with them directly on contact.fitbit.com.  If yu do that, please let them know that you have already attempted the reset procedure, as that will save time and enable them to help yu more efficiently.

Sense, Charge 5, Inspire 2; iOS and Android

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‎10-18-2019 15:29

In response to Julia_G

‎10-18-2019 15:29

Hello. Thanks for your help.

I did exactly what you said, but it's still not working.
The screen is working really bad, it's working for a few seconds.
I've made a factory reset, but but the same.

I don't know what else I can do to fix it.
Or maybe the best option is change it.
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