help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen popped open

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2023 18:51

‎01-10-2023 18:51

I wear the Versa2 and love it. Have owned it for approximately 3 -4 years. Out of nowhere, the screen popped open, exposes the guts. It’s like the glue or whatever seals it completely gave out. Are these warrantied for that? Top is still attached but just pops open, screen goes to blank white. Anyone have this issue?

Best Answer
Labels:
3 REPLIES 3

‎01-10-2023 20:09

‎01-10-2023 20:09

Hi @Jpro23  even if you were in one of the countries with a two year warranty, you've exceeded that time frame. Four years is a good long life for any device. There are places which might be able to repair it, but the cost could be fairly high. Might be time for a new Fitbit.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-11-2023 08:17

‎01-11-2023 08:17

This just happened to me as well after 1.5 years..

Best Answer

‎01-12-2023 05:16

‎01-12-2023 05:16

I’ve only had mine for about 1.5-2years. I was thinking it was 3-4 but I initially had a Blaze, then upgraded to Versa in 2021. Frustrating but I guess it’s time to shop for another.

Best Answer
0 Votes