Screen went black

[Materry0312]

Have the versa lite edition. The other day it was working fine then all of a sudden black screen. I've tried many times over the last 3 days to hold the one button(mine has only 1 button) for 10-15 seconds to restart it. I've tried putting it back on the charger and nothing. I had charged it to 100% the night before so that's not the issue. Help please? Only had it since like April or May but based on my Google search this is very common problem. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Materry0312. 

I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa Lite screen. Thank you for your efforts to resolve the issue. Please confirm the complete troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging? 

Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!

[Materry0312]

My battery was 100% so charging isn't the problem. It won't let me change the face because it can't connect to the Fitbit. Also, as stated in my original post I only have one button not three. Sent from my T-Mobile 4G LTE Device

[LiliyaFitbit]

Hi @Materry0312, thank you for your reply. 

I apologize for any misunderstanding and recommend doing the following to do a factory reset on your Versa Lite device: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds). 
2. Hold the button again until they feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

Keep me posted on the outcome! 

[Materry0312]

I hold the button but never get a logo. I don't get anything but a black screen. Sent from my T-Mobile 4G LTE Device

[LiliyaFitbit]

Thank you for the update @Materry0312.

I appreciate your efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.