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Setup and battery issues

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‎06-15-2018 16:10 - last edited on ‎06-17-2018 04:51 by Moderator Alum

‎06-15-2018 16:10 - last edited on ‎06-17-2018 04:51 by Moderator Alum

Just received, not easy to set up and won't charge!

 

CajunMedic

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎06-17-2018 04:53 - last edited on ‎10-24-2025 17:33 by Fitbit Moderator

‎06-17-2018 04:53 - last edited on ‎10-24-2025 17:33 by Fitbit Moderator

It's great to see you around @CajunMedic.

I would like to know if you keep having issues setting up your Versa? If you do, I recommend following the instructions in the help article Why can't I set up my Fitbit device? and about the battery, in this post you will see some other steps to follow.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-17-2018 17:28

In response to AlejandraFitbit

‎06-17-2018 17:28

My wife's Versa charges my Versa.  How do I get the one supplied replaced?

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‎06-27-2018 08:15 - last edited on ‎10-24-2025 17:33 by Fitbit Moderator

In response to CajunMedic

‎06-27-2018 08:15 - last edited on ‎10-24-2025 17:33 by Fitbit Moderator

Thanks for the information @CajunMedic. Since your Versa is charging with your wife's cradle, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep the stepping up. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-06-2018 10:05

In response to AlejandraFitbit

‎07-06-2018 10:05

Charging issue, will not charge in the cradle supplied!



Craig N. Melançon
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