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Sharing the steps that solved my syncing issues

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‎03-10-2024 05:08 - last edited on ‎03-19-2024 03:17 by Fitbit Moderator

‎03-10-2024 05:08 - last edited on ‎03-19-2024 03:17 by Fitbit Moderator

After "chatting" for over an hour and already having done everything they told me to do, Fitbit said they would get with someone else and email me a solution.  The email that came basically said to do the same things I've done.  Totally useless.  So, I kept playing with settings, and this is what worked for me on my IOS phone:  I went to settings and my "background app refresh" was turned off.  I turned it on for Fitbit, and my bluetooth has stayed connected ever since! Hope that helps someone.


Moderator Edit: Clarified subject

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‎03-18-2024 23:31

‎03-18-2024 23:31

Hi @crowland2 - thanks, this is a useful tip because this background running for the Fitbit App is required to allow automatic syncing, but there are times when versions of the Fitbit App can still lose connection and will require manual intervention.

Author | ch, passion for improvement.

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‎03-19-2024 03:20

In response to Guy_

‎03-19-2024 03:20

Hi there, @crowland2. Welcome to the Fitbit Community Forums. I'm pleased to hear you managed to solve the connectivity issues you were experiencing. We appreciate you for taking the time to share the steps that worked for you. I agree with @Guy_ as this is a useful tip! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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