help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep data not showing on website-Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2018 14:09 - last edited on ‎11-15-2021 18:03 by Fitbit Moderator

‎12-07-2018 14:09 - last edited on ‎11-15-2021 18:03 by Fitbit Moderator

My Android ap automatically logs my sleep, but The only time my desktop ap on Windows 7 automatically logs sleep is when I occasionally fall asleep for an hour or so at the computer. I enter my sleep times manually every day. If I enter the same sleep/wake times as recorded on Android, I get different sleep data. Is there a way to get the desktop ap to accurately import actual sleep times from Versa to Win 7? Thanks.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎12-09-2018 07:57

‎12-09-2018 07:57

@fridgitator It's great to see that you've visited the Fitbit Community! Sorry to hear that your can't see your sleep data on your computer. This is odd as both platforms should show the same data. Make sure you are logged on the same account on both places. Also clear cache and cookies on your browser and try using Mozilla Firefox or Google Chrome.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎12-09-2018 11:38

In response to AlvaroFitbit

‎12-09-2018 11:38

I have always been using Firefox. Cleared cache and cookies. Times on the
desktop now match those in the phone ap. I still had to enter today's sleep
times manually.
Best Answer
0 Votes