Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[SunsetRunner]

I’m done with Fitbit sold my versa and and moving on.  I wish you all well.  Good riddance.

[PatCooper]

Through Twitter..

Sent from my iPad

[lougazzola]

I have only read the posts.  Seems like there are many that have the same legitimate issue that is being discounted. Why call when I will just get the same standard list "three hour blah blah...make your band tighter...did you.. "
So my choice is to wait for a software upgrade or get a new watch.  Wish fitbit was more forthcoming.  They have amazing customers that love the product and willing to help. 

[Slartibartphast]

I came here for this and of course this is at the top. 

Like everyone else it starts tracing hours late and stops very early. I wear it similarly to my charge which had zero issues. 

Something wrong. 

[lougazzola]

Why not tell us how you fixed the issue? A) maybe fitbit can incorporate that into a fix and b) we can try something different 

[RJJ77]

I've posted the fix that has worked for me to get accurate, reliable sleep stage data multiple times below.  But here it is one more time:  before bedtime, take off the Versa.  Wash/scrub your wrist with soap and water (basically exfoliating your wrist) and then rub it briskly with a towel to dry it; rinse off the Versa front and back with water, then put the Versa back on, only slightly tighter than you normally wear it.  That's what's been successful for me for the last three weeks to get consistent sleep stage data.  I used a wristband initially but found that wasn't necessary if you follow the steps I've just outlined.  The physical problem with the Versa, I think, is that it has only one small light-emitting diode instead of two or three like prior Fitbits.

[pmcmen1019]

I got mine to work by taking an alcohol wipe and wiping off the back of the
Versa and my wrist where the Versa sits. Let them dry and then put it on
tight.

[RJJ77]

Both have the same effect - to prep the skin on your wrist to allow the light to penetrate enough to provide a steady heart rate indication.

[ImGettingFitter]

I tried that a few times and it didn't work at all. Nor did any of the
other so called fixes. Some people get up in the night or dont sleep
soundly like me and nothing worked. Didn't try the arm band because I'm
just not doing that on a watch that expensive. It should just work. My gear
s3 has no issue tracking my sleep.

[Shybear419]

Where can I find the option to try to fix this or ways to fix this please post thank you

[ImGettingFitter]

There is no fix as it is software. Some have found workarounds that worked
for them but not others. Basically cleaning the sensor and your arm which
is the first thing I tried. Doesn't work for me but give it a shot. Others
wear an arm band around it at night. I'm not doing that. It needs to be
fixed properly. Fitbit acknowledge there is a problem.

[stevethompson49]

Tried the clean the Versa and clean the wrist technique many times and my
Versa is still giving inaccurate, unreliable sleep tracking. It may work for
you but not for me. At one stage I even shaved my wrist to give the Versa a
better view of my blood vessels but that didn't help.

[stevethompson49]

" so that an investigation can begin."
Seriously?
This problem has been reported to FitBit many, many times over a very long period.

[stevethompson49]

Because of problems with sleep tracking on my Charge 2, FitBit convinced me to "upgrade" to a Versa, which is even more unreliable and inaccurate than the Charge 2.

I don't think this is ever going to be fixed. I've long suspected that FitBit bought a one-off design from some Chinese manufacturer and that FitBit have no engineering team investigating.

[Harwax]

My wife and I both have Versa watches. About 85% of the time sleep tracking
seems to be working on my watch. My wife's Versa sleep tracking rate is
about 95% working OK. The times it doesn't record properly or record at
all, I have used the following "work around" (incorporating suggestions
from other users and the Fitbit help line).

If it doesn't record any sleep log for the past night, add a sleep log with
the starting and ending time of sleep, remember to save it and it should
bring up last nights sleep record.

If the problem was the sleep log only showed starting and ending sleep
times with no detail ( light sleep, REM, Deep sleep) then delete last
night's sleep log, then restart your cell phone and then add last night's
starting and ending time, save it and it should bring up detailed sleep
information. I think at least part of the problem is that sometimes the
watch does not properly communicate with the cell phone until you do a
restart on the cell phone after first deleting the bad info that was
originally there and then adding a new log for last nights sleep. I have
found this only works with last night's sleep. You cannot regain older
missing sleep info this way.
On a similar note how do we really know that the "detailed" sleep info is
accurate. Last night I slept on the couch from 9:00 pm to 10:00PM and then
took off my watch from my wrist at 10:00PM until 11:35PM and put it back
on. This morning it tracked my sleep from 9:00 PM until 6:30 AM with no
break in time for the time I did not wear watch. It showed that time period
as light sleep.
Even with the above problems, I still feel that watch is worth it. Remember
when computers first came on the scene and even today sometimes they
crashed or we were always rebooting.

I am not in anyway affiliated with Fitbit.

[PatCooper]

Hi
Thanks. But I’ve been using fit bits for years and I’ve never had any problems. If I have a nap in the day it doesn’t pick that up as it has in the past I think the fault is it’s only got one heart sensor. Can it be sorted? Or is it never going to work? Why should I pay over 200 pounds for something that doesn’t work as it states?

Sent from my iPad

[Joecool]

After back and forth with the really bad customer service for last 3 months and getting accurate sleep data, I am dumping my Versa and Fitbit forever and getting another wearable that is backed by the right CS. 

Still have a Charge HR and Blaze that still gives accurate data than the Versa.

Also there is no screen replacement if you happen to break it, really weird ...

[PatCooper]

I got mine through their twitter site..

---

@garethm wrote:
Thanks, first I’ve heard of replacements being offered

Sent from my iPhone

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[leonemarie]

I've had my Versa for a few months now and it seemed to track sleep.  However in the last month the tracking has been very erratic.  Has there been a fix to this or is this a Versa thing?  I am not doing anything different.  My charge2 worked great and I thought the Versa would be an upgrade.  Not so sure anymore.  It looks great but I really need it to work properly especially for the price.  The number one reason I went with fitbit over apple is tracking of the sleep!

[leonemarie]

Manually track sleep?  Why in the world would you suggest that.  I wouldn't need the Versa or any fitbit if that's the case.  I can do that on an excel spreadsheet if I had to do it manually?  Isn't the purpose of a having a sleep mode to track Awake, REM, Deep & Light?  How would you track that manually?  That is just an unacceptable answer for tracking sleep mode.