Spotify access issues

[Mainframeguy]

Has anyone else got similar problems to me?

It has become apparent when I tried to access Spotify app that my firmware on my Versa 2 is hopelessly out of date, level 32.331.30.

But no matter how I try to upgrade no button comes for the option! I do have all day sync switched on and after some troubles I have set up the WiFi also. At a loss what else I can do, and finding this frustrating.

PS. I guess as last resort a factory reset could possibly trigger update to latest level, but would this be advisable? Would make lots of work for me to put back music, etc, after, and do not want to try if it may not work.

If anyone can help it would be much appreciated

Moderator edit: subject for clarity

[GrubbyDuck]

Hi @Mainframeguy   

Check you have latest operating software for your phone & devices:  IOS 13.1.3. & Android is Pie.

Delete app. Delete Versa from Bluetooth. Turn phone off & back on. 'Not restart or cache may not clear'.  *Factory reset Versa.  Put Versa on charge.  Reinstall app. Set Versa up again.

This will force latest software/patch updates for Versa1 or 2 & FitBit app to be downloaded/installed.

Page 58 https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

*Factory reset:  On Versa, open the Settings app > About > Factory Reset.

[Rich_Laue]

Try setting the Versa 2 up as a replacement device. 

[Mainframeguy]

This is going very badly for me!  Three hours in I have a (reset) dead watch and despite trying on three separate devices, Android 9, Windows 10, and Android Oreo, all of which I have carefully deleted fitbit app and reinstalled and deleted any bluetooth connection, still my watch fails to find any other bluetooth and so is a useless piece of junk now.

I should have just forgot spotify and settled for it as was - is there any guarantee reclaim that might help me? Because it really feels broken and I only had it a few months!

Wish I had read about replacement device option in time, but sadly not

[GrubbyDuck]

@Mainframeguy 

I've flagged your difficulties and that you have more than done all the workarounds in an attempt to resolve issues to the moderator team.

This will highlight you are still having difficulties and need assistance from & off tech support.

You are not alone here, We have at some point all been here with our FitBit, the devices or apps not doing as they should or as we want. 

It is immensely frustrating & time consuming.  Hopefully tech support will be in touch soon.

To contact them yourself:   https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs 

[Gr8guy4u]

Try plugging it into a laptop.  I did a detailed post in another thread.  Might work for you. I could not do update and today mines work was about to give uo. Just put in charger and connect usb and wait see if u get message saying usb device completed. After that i was able to see device and do update. 

[Mainframeguy]

Ok so this morning have managed to restore my phone to operational status and got wallet working, which is one of my useful things, so it is sort of progress.

BUT the bad news is that my watch reports through the app the same firmware level, no where near latest, and Spotify will not load.

Other side issues are that some of my phone storage seems allocated to Deezer despite the app being uninstalled.  I am still working to put back some music, which I know is always a very time consuming business.

Thanks for your help all of you posters, especially GrubbyDuck I guess.  As and when and if I get this sorted I shall try to describe how for benefit of others.

[AlejandraFitbit · Accepted solution]

It's great to see you here, @Mainframeguy. @Rich_Laue, @GrubbyDuck and @Gr8guy4u, thanks for the input.

I understand how are you feeling and appreciate all the efforts in trying to fix this music problem. I would like to know if you can provide me with a screenshot of what you are seeing at the moment of trying to connect your watch with Spotify.

Also, have you checked if your phone is compatible? If you haven't, I suggest checking this by taking a look at the help article: Which phones and tablets can I use with my Fitbit watch or tracker? and please make sure to have your watch updated. To install the Spotify app, update your Fitbit device. If the update isn’t available to you, please check back soon. 

And if you want more information about how you can connect your watch to Spotify, check the article: How do I control music playing on Spotify?.

I hope to hear from you soon. 🙂

[Mainframeguy]

It would seem my firmware, AFTER reset is 32.33.1.30. Ok so maybe not hopelessly out of date,  but still three behind current, which really disappoints me after spending a full 48 hours managing to reset and get music and faces back etc.

Where do I go from here? Thus is the same update level I had BEFORE, so all my efforts feel futile.

I'm not worried about spotify, since I've learned the app is little more than a glorified remote and requires  a premium account. 

Advices to opinions welcome!

Thanjs

[Mainframeguy]

Ok, today I got my firmware updated.

As a result spotify can install, but I don't actually want it.

Much more exciting is that I have seen notifications coming through for entries in my Google calendar, which will be really useful! I'm guessing from the calendar app... goingbto see what's new now...

[Mainframeguy]

OK, I said I would post to describe how this got resolved, so I shall try to put down here what worked for me and what I thought caused my problems.

Firstly to make it quite clear the issue preventing me installing spotify was indeed the need for firmware update to the latest OS level,  Once I was on the latest level the "install" button for spotify was no longer greyed out.

Now the issues involved in getting the OS updated.  I think these are mostly related to BT pairing, that and staying connected to the wifi.  I have many devices with BT on and more than one with the fitbit app installed.  To get the update I turned off BT on everything I could think of apart from my phone.  I also had my fitbit on charge and wifi was turned on.  Additionally all-day sync was on, as recommended.  With these in place it was not so long to wait before the update was prompted as an option, and once I set it going it was surprisingly fast - a lot quicker than music uploads.

Other factors I suspect are that my phone is a very cheap one, but it is running Android 8.1 which is a requirement.  However it does NOT have bluetooth 5, or even 4, I think it is running 2.something.  Although this BT is "backwards compatible" I suspect it added to my troubles and led to me having ti turn BT off everywhere else.

I would love to know a bit more and be certain if it is my "Xgody XR" mobile giving me issues (my notifications continue to be hit and miss) so if anyone can help do post here.  One day perhaps I'll get a more expensice mobile with BT 5 onboard, and if it makes things work better (or not) I'll post here.

[SunsetRunner]

I have tried everything but still can’t get Spotify to link.

i have an updated iPhone 11 and a Versa... but yet nothing 

[Tyler_bowerman]

I figured out how to fix this issue. If you open your Fitbit app on your phone and leave it open in the background your Spotify app on versa2 will work 100% fine.

[AprilJade82]

Hi, I am seeking clarification as to what device is connected to the Wifi & which device is connected via Bluetooth when I use Spotify.

I am able to use Spotify on my Fitbit, however I am seeking clarification as the connections.

I use Bluetooth headphones & I use the Wifi at the gym.

Now, is the Fitbit itself connected to the Wifi when playing music?

Or is the Fitbit simply connected to my phone via Bluetooth & the phone is playing Spotify - i.e. the Fitbit is used simply as a remote control?

I also think my headphones only play the music when connected to the phone? Can the Fitbit not connect to my phone & headphones at the same time?

Is Wifi connection via the Spotify App on the phone only - is this to update music?

Can you please confirm where the connections are?

[Rich_Laue]

Hi @AprilJade82 the Spotify app on the tracker controls the Spotify app on your phone. This control happens through Bluetooth. WiFi is 

The Spotify app on the phone needs to get its. Data from the Internet, this can be through cellular or WiFi. 

Your headphones can connect to the tracker. You can play music from the tracker, but Spotify will only play on The computer

[AprilJade82]

Thanks so much for clarifying 🙂