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Spotify reports the wrong subscription

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‎12-25-2019 06:16

‎12-25-2019 06:16

I've just gotten a new Versa 2 and Spotify is not behaving as expected.

 

My Spotify app on my phone shows as Premium subscription, but when I connect the Spotify App on the Fitbit app it reports Spotify Free. I'm using the same credentials.

 

I can't connect music with the imbalance.

 

Thanks

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‎12-31-2019 07:29 - last edited on ‎05-16-2025 06:59 by Fitbit Moderator

‎12-31-2019 07:29 - last edited on ‎05-16-2025 06:59 by Fitbit Moderator

@netpres Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Spotify app on your Versa 2 not recognizing your premium account. Start by restarting your Versa 2. After this delete the app, save and sync then install it again, save and sync.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎12-31-2019 07:29 - last edited on ‎05-16-2025 06:59 by Fitbit Moderator

‎12-31-2019 07:29 - last edited on ‎05-16-2025 06:59 by Fitbit Moderator

@netpres Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Spotify app on your Versa 2 not recognizing your premium account. Start by restarting your Versa 2. After this delete the app, save and sync then install it again, save and sync.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
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