Still getting notifications

[macz-fitgurl]

I have my settings changed on my app and I'm still getting notifications on my watch. I tried and it worked for a short time logging out of my app then restarting both my phone and my watch but now I'm getting them again and I don't want them anymore. Could somebody please help me stop these notifications.

[SunsetRunner · Accepted solution]

Hi Sarah, try the following:

1. Deinstall the Fitbit app on your phone

2. Do not delete or unpair your Versa

3. Restart your phone

4. Reinstall Fitbit app without enabling BT or switch it off when it's automatically enabled

5. Disable all notifications you do not want anymore again.

6. Restart your Versa

7. In the Fitbit app, start syncing with your Versa and let Fitbit find your watch

8. When it has done that, it probaby will say something like "BT is not enabled, do you want BT to be enabled" or the like and press OK.

See if that solves your problems, regards kuzibri

[JuanJoFitbit]

@macz-fitgurl, it's great to see you in our Fitbit Community. Regarding the notifications feature, I would like to follow up and would like to know if the steps that shared @SunsetRunner stopped your Versa from receiving notifications.

If you found his post helpful, please accept it as a solution so other users that have this issue can  find it easier.

Looking forward to your response.

[macz-fitgurl]

It worked.

[SunsetRunner]

Glad to read it solved your problem. Thanks!! Regards kuzibri

[JuanJoFitbit]

@macz-fitgurl, I'm sorry for the late response. However, I'm so glad to hear that the troubleshooting steps that @SunsetRunner helped you to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀