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Streamline Fitbit Support

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‎02-22-2020 10:34

‎02-22-2020 10:34

When sending in a support ticket, I strongly recommend asking for the warranty information first. You will only frustrate customers more by thanking them for their patience when they have indicated they have tried the suggested troubleshooting steps. Additionally, offering a discount on a new product to "restart the warranty period" is in no way enticing when a device dies right outside of its warranty period. Most people do not want to spend another $200 on a device that will not function right out of the warranty. It is this type of support that will lead to longtime customers like myself switching to cheaper fitness trackers.

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‎03-16-2020 07:40

‎03-16-2020 07:40

@SACLAR04 A warm welcome to our Community! Sorry for the delay in my reply.

 

Thank you for your feedback about the Support ticket processing. You can share your idea in our Feature Suggestions board to help improve the process. Search for the idea first to see if one already exists so you can add your vote. The more votes an idea gets the more likely the developers will try to implement it. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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