Text notifications feature not working

[SunsetRunner]

Day one with the Versa. Love the design and functionality. Everything seems to be working fine, except text notifications from my iPhone X. The Versa receives other notifications such as calls, and from Apps such as Sky News so the Versa can obviously ‘see’ the Versa and notifications must be switched on (text notifications are definitely switched on), but text messages aren’t coming through. Anyone else experience this and have any thoughts on a solution?

Moderator edit: subject

[Jackieb96]

Thanks; I tried that too! Still doesn’t work. 😞 

[lexi83]

@NellyG

This is perfect. I was getting all notifications bar email and I used this help me work out why thank you I love that I can turn it on for a specific email too so I don’t get all the junk from my other email account #winning 

[branash46]

i also have a Samsung galaxy s6 and have not yet been able to receive any text messages or any other notifications on my versa that I got yesterday.  I am very disappointed and have attempted to resolve it based on online suggestions and still nothing. 

[Kat-Brisbane]

hi Rosetta, i haven't tried this yet...worried that it will wipe out all the data? did you lose all yours?

[lexi83]

@Kat-Brisbane If you sync your watch to your phone the exercise logs/ steps/ sleeps all that data that you’ve input usually stays on your Fitbit account. You should be able to restore your watch to factory settings, and re set it up and all your past data should be on your account still. 

Maybe @NellyG can confirm this for you though 

[Jackieb96]

ALL, I FINALLY got mine to work after two days and doing a factory reset on the watch, calling Fitbit twice, turning on and off notification settings about 6 times. It’s working. Can’t really say what the fix was because I tried everything numerous times, maybe it was the factory reset or the unpairing of the watch and repairing multiple times. Good luck! 

[luv2wlk]

Did not help for hubby and I.   Still getting message that says notification service not running and to restart phone constantly

[Ptowncards05]

If you hold down the power button on the actual Versa a thing will pop up, make sure the notifications are on there. 

[lpior918]

Hi - I got my Versa today and have been playing around with it this afternoon and had the same notification problem. Mine was a quick fix - I went to my fitbit app, went to the Fitbit Versa -> Notifications -> turned off the calls, text messages, calendar events for 10 seconds -> turned them back on.. and all seems to work now. Hope this might help someone! 

[Jackiemodica]

I'm still having the same problem, but I bypassed it through Facebook messenger by using it to send and receive text messages

[SunsetRunner]

Making sure the show in history was critical for me! Thanks for the tip!

[SunsetRunner]

Please help me, I have had my Versa for a month, at one point I was receiving all notifications, now it vibrates when I have a call, but I don't get a text message notification. This was one of the main reasons that I got the Versa and now I'm frustrated. Not sure what to do!

Using a Galaxy S7 Edge

Moderator edit: subject for clarity

[mcounts]

I also do not get text message notifications but I had seen previously it was due to a bug in the newest update.

I am hoping they fix it and roll out a new update soon so we can get our notifications back.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am sorry to hear about the issues you are experiencing with your text notifications and thanks for troubleshoot this by yourselves, all this information is appreciated.

If you keep experiencing this, I recommend following the instructions provided in the help article My Fitbit device isn't receiving notifications from my phone. Also, make sure that this feature is on by checking your Fitbit app.

Let me know the outcome. 

[Jackiemodica]

I tried all the steps listed and this is the only way I can get text notification on the versa

[Jakubowl]

I just got my versa two days ago. I set it up last night and wore it for the first time today. I receive phone calls, but not text messages or calendar notifications. I’ve gone through every instruction on notifications, settings, etc and it still doesn’t work. I have an iPhone 7. Help! 

[Jackiemodica]

I don't know if you can do it on the I phone but try using messenger to send and receive texts, it worked on my Android

[KristaD219]

Per my conversation with a customer support person on Monday, this is a known issue and "they are working on a fix". 

[AlejandraFitbit]

Thanks for the update @Jackiemodica, @Jakubowl and @KristaD219 a warm welcome to the Community.

As mentioned by our support team member, we have received numerous reports regarding text notifications issues and our team is hard working in finding a solution. Your patience will be much appreciated while we work on this.

Keep me posted. 

[Mitzy2]

I spent 2.5 days just to get the upgrade so that I could use the watch.  I spent another 2 days trying to get notifications on it, to no avail.  It's going back to Amazon today.