Welcome to the Fitbit Community @Esquibel4Wine @hoosiermama0305. It's nice to see you around @Goodog @TildaM @Melmoe @Honeygirl808 @Gemini1656 @Sheilamay @MarkRhys @BettyPacker @jkb4324 . I am sorry for the delayed response.
@Esquibel4Wine thank you for joining the conversation and sharing the steps you've tried to resolve the issue you're experiencing with your Fitbit Versa. I totally understand how you are feeling and really appreciate your efforts and your time trying to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you.
@Goodog @Melmoe thank you for sharing your experience. I am glad to hear you received a replacement and appreciate your efforts to help other users!
@TildaM I totally understand how you are feeling as you would like to use all the features that the watch was purchased for. We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge to ensure the battery is charged properly. I am sorry to hear about your experience with Customer Support. If after checking the tips to improve battery life you continue experiencing the issue, please let me know.
@jkb4324 I appreciate your participation in the Forums and sharing your experience with your device and Customer Support. Thank you for your feedback, our team is always working on our products and services, and you comments are always welcome. If you continue experiencing difficulty, please let me know. I will be glad to follow up. You can take a look at this page for more information about the warranty policy.
@BettyPacker thank you for your efforts to resolve the issue with your Fitbit Versa not holding a charge. I am glad to hear you love your device and hope you continue enjoying your watch without any issues.
@Honeygirl808 thank you for sharing the details of the issue with your watch. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them.
@hoosiermama0305 thank you for sharing your experience with Customer Support when you contacted them regarding the issue with your Versa. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty.
@Gemini1656 I totally understand how you are feeling about the battery issue with your Fitbit Versa which you received as a gift. I appreciate your efforts to resolve the issue. You can check the options to contact Customer Support here. Thank you for letting me know that your watch is being returned and you will be trying another one. I am glad to hear you love the device and hope you will enjoy your new watch without any issues.
@Sheilamay I'm sorry to hear about your experience. I totally understand how frustrating this is for you and appreciate your feedback since this helps us to keep improving. Thank you for sharing the options to contact Customer Support.
@MarkRhys thank you for joining the conversation and sharing your experience and concern. Upon checking with our Support team, I was told that you have been working with them. I know they will be glad to help you out in the best possible manner.
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
