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The excise app doesn't work

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‎07-24-2020 16:36

‎07-24-2020 16:36

When I clicked it, the screen turned back to the menu, tried several times and the same result.

It was working before.

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‎07-24-2020 20:04 - edited ‎07-25-2020 13:05

‎07-24-2020 20:04 - edited ‎07-25-2020 13:05

Hello @Puipi98 are we asking about the exercise screen on the Versa 2?

Or are we asking about the Fitbit app on the phone? And what phone?

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‎07-25-2020 07:28

In response to Rich_Laue

‎07-25-2020 07:28

On versa 2, but the issue has been resolved. 

 

I restarted the watch last night and the screen was stuck in Fitbit logo, the online support instructed me to do a factory reset. Now it is working normally. 

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