Time incorrect

[JMill75]

I just purchased the versa about a month ago. I don't alway sync my versa to my phone everyday, I started noticing my time was off. Figured out for each day I don't sync it, it is behind by 1-2 mins. Even after syncing it can take 5-10 tries of syncing to finally get the clock to update to the correct time. I previously had the fitbit charge 3, I would go wks without syncing and my time was always correct. Being that I'm a nurse I need to have accurate times. Anyone else have this issue or is something wrong with my fitbit??

[DramaQueenDiva]

Hi @JMill75, I work in the Healthcare field to (Recreation Assistant at your service!) and I have several different Fitbit models.  Nothing is wrong with your Versa, I have this happen a lot after not using my devices for a while.  My Ionic, for example, thought it was December 2018 when I changed the watch face last week!

I found that, while I don't necessarily have to sync my device everyday, I would try and sync it at least a few times a week and it will correct itself.  The watch is tied to whatever time zone your account is set up in, and I suspect that's where part of the issue is.  Are you allowed to carry your phone with you when you are on the floor or just have it at work?  You could do what I do and just sync it during your break.

I would also try resetting your Versa.  I'm not sure if you have the Versa Lite or the regular Versa, but on the Versa Lite, all you need to do is hold down the button on the side for about 10 seconds.  Then you will see the Fitbit logo and feel a vibration, signaling a successful restart.  On the regular Versa, there will be 3 buttons, two on the right, and one on the left.  Hold down the one on the left and the button on the bottom right for about 10 seconds, and you will also see the Fitbit logo and feel the vibration signaling the successful restart.

I would also try restarting the phone, just as a precaution to make sure that there's nothing internally on the phone that is preventing the syncing.

I find knowing how to restart the devices very useful in my years with Fitbit.  Just like a computer freezes, these devices also freeze (let's face it, they're pretty much mini computers on your wrist).  The restart will temporarily shut them down and then start them back up.  This will help fix any bugs that you may be experiencing internally.

If that doesn't work, I would contact Support (link is at the bottom of the page).  I would suggest using the Live Chat or Twitter option, but any of the Support channels will work.

Please keep us posted on your situation!  And thank you for all you do for your patients everyday!

[JMill75]

Thank you! I tried all you suggestions, nothing worked, the more I mess with it the slower the clock is I was 2 mins behind now I'm 7 mins. I will contact support.