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Touch screen not working

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‎04-11-2020 13:25

‎04-11-2020 13:25

The touchscreen on my Versa2 doesn't work. I have only had this watch about 2 months. It started off intermittently working and now I can't get it to swipe ever. I have tried restarting it multiple times, still nothing. Can't swipe so I can't get to factory reset. Please help!

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4 REPLIES 4

‎04-11-2020 16:32 - edited ‎04-11-2020 16:34

‎04-11-2020 16:32 - edited ‎04-11-2020 16:34

Contact Customer Support.

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‎04-11-2020 16:38

In response to SunsetRunner

‎04-11-2020 16:38

I have tried restarting it more than 10 times already and it still doesn't
work.
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‎04-11-2020 16:46

In response to Aimee793

‎04-11-2020 16:46

See my edited post above.

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‎04-11-2020 18:07

In response to Aimee793

‎04-11-2020 18:07

Return it.  My original watch and its replacement did this.   https://returns.narvar.com/fitbit/returns

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