Unable to receive notifications for Messenger Calls.

[Mumtahena]

Hi! My Fitbit versa device can't receive call from Facebook messenger app though it can receive text messages and missed call notification from messenger app. But my husband's ionic can receive call from both phn and Facebook messenger app simultaneously.  Is the versa is not capable of receiving call from Facebook messenger app or it's only my versa device problem? 

Moderator Edit: Clarified Subject.

[Rich_Laue]

The Versa will only receive notifications that the Fitbit app sends out. If you would like help with the Fitbit app, which OS is it on?

Have you checked that Facebook messenger is checked in App Notifications?

[Mumtahena]

Versa OS is firmware version 32.33.1.30. Messenger  notification on in Fitbit app. That's why versa can receive messenger's text messages and missed call notification but can't receive ongoing call . After the call has ended it just shows the missed call notification. 

[Rich_Laue]

The phone notifications have their own setting and is independent of any other types of notifications 

I'm assuming that phone calls show up on the phone while the screen of still locked.

So you have phone notifications settings set for the proper app? My Android phone has 3 options listed and only one will work.

This issue is about the Fitbit app ok the phone, not the Versa, of we knew what phone it is we might be able to help.

[Mumtahena]

I have Samsung note 8 with android version 8 which I believe to be latest. In Fitbit app notification setting there is only one option for call and that is phone call whether for text message notification there are 2 option . One is phn message and the other is for messenger.  In my Fitbit app phn message is primary text messaging app. On app notification in Fitbit app messenger app is ticked on. Let me know is there anything that I am doing wrong.

[Mumtahena]

Yes messenger calls shows up on the phone screen while phone screen is locked. I have checked phone notifications too. I do not understand what you mean by 3 option for call in android phn. In which setting I should check for this.

[Rich_Laue]

Is it messenger notifications not showing or telephone calls not being relayed to the Versa.

[Mumtahena]

Only messenger call. Versa can receive  Messenger message notification but not the ongoing call from messenger. Phone call is ok. Versa can receive phone call .

[Mumtahena]

Only messenger call. Versa can receive  Messenger message notification but not the ongoing call from messenger. Phone call is ok. Versa can receive telephone call .

[Mumtahena]

Is versa capable of receiving messenger call?

[Rich_Laue]

I have 2 phone dialers that came with my phone but have added a third diaper that I prefer. This makes three options I see in the phone settings.

@Mumtahena  the Versa will display any notification that is sent to it from the app. The app is capable of sending Notifications from any app, for up to 100 installed apps, on the phone. 

[Mumtahena]

I have checked all notification setting in my phone apps and also in Fitbit app. So , what is wrong that incoming call in facebook messenger app is not showing on versa while it can receive missed call and messages notification from the same app. 

[MarcoGFitbit · Accepted solution]

Hello @Mumtahena, I hope you're doing well, it's nice to see you around. It's great to see you too @Rich_Laue, thanks for all your help. 

@Mumtahena, first of all, I sincerely apologize for the delay in the response. I appreciate you have provided many details about this situation and for letting us know you have already tried to troubleshoot this issue on your side. At this moment, I would like to ask you to please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
   
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[Mumtahena]

Hello @MarcoGFitbit thank you for your reply.  I contacted Fitbit customer service regarding this issue and they told me that unlike ionic, versa is not capable of receiving Facebook messenger app call but it can receive message notification from messenger app. Is there any one using versa can assure me about this issue. My question is versa capable of receiving messenger app call

[Kiki63]

I have not received any notifications on my versa since I had it in airplane mode when flying last week. I have done the solution that you posted but I'm still not receiving notifications. Any other suggestions?

[Mumtahena]

Check notification setting on versa watch . Press left button for few second scroll down you will find notification setting on watch too. Just check whether it's on or off. Also check notification setting on Fitbit app on your phn. On Fitbit app go to the watch setting > notifications > touch the three dot on upper right > check whether notification is enable/ disable> then press send test call > if the watch is capable of receiving test call then it should be able to receive any notification send from the phn via Fitbit app. If it's not working you can also chat with their customer care directly for trouble shooting.  On Fitbit app go to the watch setting > touch 3 dot on upper right > help.