Unlock unsynced Versa

[SunsetRunner]

I am unable to unlock versa, i had unsynced my versa trying to fix problem, now if it finds my versa, i can not put in the code because it says to unlock by phone...it can't because I, like a goofball unsynced it

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing that you're unable to unlock your Fitbit Versa. Thank you for efforts to resolve this and for letting me know that you removed the watch from your account. I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? Be sure to keep your app up-to-date. In order to update your app you can follow the steps provided here.

Let me know how it goes, I'll be around. 

[SunsetRunner]

HI

I too have this problem.  My Versa watch  tells me to 'unlock  with my phone. However I have been using my  Ionic for some time after I purchased the Versa. My current phone was adopted  after I ceased using the Versa and the Fitbit  app does not recognise the Versa and wants me to set it up.

I tried the three button solution recommended on this page.   Several times. When I held the three buttons the fitbit icon was appearing briefly then reappearing.  After one of these disappearances  I released the bottom right button and there was usually a brief vibrate 

I then waited much more that two minutes but the setup screen did not appear and when i wake it up it  continues to ask me to unlock it via my phone.

I do hope you can help me rescue this device. I would like my son to adopt it

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your Fitbit Versa. I appreciate your troubleshooting efforts and providing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance. 

[SunsetRunner]

Hi LillyaFitbit

Much appreciate your very prompt response and am looking forward to higher comments. I am a bit surprised that Fitbit can not unlock it for me having properly ascertained my id

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner. 

I appreciate your time and feedback. I am sure our Support team will be glad to help in the best possible manner, you will receive an email from them soon. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions.

[SunsetRunner]

It still will not work. I followed your steps and after waiting several
minutes, it will still show. Unlock with phone.

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply.

I am sorry to hear the issue persists, thank you for your time and efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[SunsetRunner]

I have done that several times and i still get UNLOCK WITH PHONE.🤔

[Chrysallis]

I also have this problem which is unfortunately not going away after several attempts using the factory reset procedure you described. The versa does not vibrate after lower right button released when the fitbit logo disappears! Please help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Chrysallis. Thank you for your reply, @SunsetRunner. 

@SunsetRunner I appreciate your troubleshooting efforts. Our Support team will be contacting you shortly regarding this issue, please keep an eye on your inbox.

@Chrysallis thank you for joining the thread and sharing that you're experiencing the same issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[SunsetRunner]

Hi Finally
As my device was under warranty I have received a reasonable offer for a replacement. When I receive it, I won’t be locking it until I see in print that it can be unlocked without involving the original phone used to lock it

Sent from Mail for Windows 10

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

I am glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here. I appreciate your time and comments. You can find more information about the device lock in this help article: How do I use the device lock on my Fitbit device?

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Let me know if you have any questions.

[Marina80]

Have the same issue, it doesn't vibrate when I release the right lower button attempting to reset my watch. Nothing works! ☹️

[SunsetRunner]

I was unaware that I was getting a Replacement piece. This is the first I
heard of this. What address are they sending it to?

[SunsetRunner]

Hi
As well as raising the issue in the community, I also raised it directly with customer services In the company where I am covered by the two year warranty

Get Outlook for iOS

Moderator edit: personal info removed

[Marina80]

And now it won't even charge....

[LiliyaFitbit]

Welcome to the Fitbit Community, @Marina80. Thank you for your replies, @SunsetRunner @SunsetRunner. I am sorry for the delayed response. 

@Marina80 thank you for joining the thread and sharing that you're experiencing the same issue with your watch and now it won't charge. I appreciate your efforts to resolve this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@SunsetRunner since you've been in touch with our Support team, please keep working with them. They will be glad to help you and review your warranty options. 

@SunsetRunner thank you for your input. 

If you have any questions, feel free to let me know.

[SCassell]

I am having the same issue. Set up 4 digit code to unlock then accidentally removed device from account. Now it won’t reconnect to app without unlocking from phone but cannot because device is not on account. What do I need to do?

[OtiliaD]

Hello,

I have the same problem with my Versa, it remained Unlocked: "Unlock with your phone".

I tried the steps recommended on this thread to try and reset it, but it wouldn't work, since when I'm trying to re-pair it, I cannot introduce the code because it remains unlocked.

Did you guys receive any answer from Fitbit team?

Thanks, I'd appreciate any follow up on this message.