11-02-2019 01:47 - last edited on 11-02-2019 12:54 by RodrigoMFitbit
11-02-2019 01:47 - last edited on 11-02-2019 12:54 by RodrigoMFitbit
My Versa lite is 3 months old and died 3 days ago, Iv tried all the tips to restart it but no success.
I am requesting a replacement
please advise community support
thank you
Moderator edit: Subject for clarity.
11-02-2019 02:28
11-02-2019 02:28
Hi @KathyRich I have flagged a moderator to come and help you.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-02-2019 02:57
11-02-2019 13:00
11-02-2019 13:00
Hello @KathyRich and @NellyG. I will gladly help you.
@NellyG, thank you for reporting this.
@KathyRich, welcome to the forums. Thank you very much for you initiative to resolve this on your own. Please confirm exactly what you have tried. In case your Fitbit Versa Lite does not react, please try the following: Why isn't my Fitbit device's battery charging? - click here.
Please let me know how it goes. I look forward to your reply.
11-03-2019 03:53
11-03-2019 03:53
11-03-2019 03:54
11-03-2019 03:54
Hi
Thanks for the link, I have left my Fitbit charging overnight and still no power, I have held the side buttons in for 10 seconds or longer several times over the last couple of days but with no success. It is a Fitbit lite so only one button. It just went blank while I was wearing it about a week ago, it didn’t get wet or dropped or knocked in anyway, it just went blank whilst on my arm.
I am very unhappy that a watch only about 3 months old which cost over £100 is faulty and I have a big gap in my work out statistics
Please advise what to do
I am requesting an urgent replacement
11-04-2019 13:47
11-04-2019 13:47
Hello please can I have a response to my query and or request
My new watch has just stopped working and I cannot record my activity and how long before I receive a response?
11-04-2019 23:05
11-04-2019 23:05
My watch is still under guarantee and is faulty. Please can someone from Fitbit respond to my request for a replacement
11-04-2019 23:24
11-04-2019 23:28
11-04-2019 23:28
Ah Thank you for the tip
I will contact them now
11-05-2019 12:29
11-05-2019 12:29
Hello @KathyRich and @SunriseRun427. I apologize foe the delayed response.
@SunriseRun427, thanks for the input.
@KathyRich, I was informed your inquiry has been processed sucessfully. Support will keep on helping you and provide you with a resolution. Thanks for your patience.
Please keep me posted. Greetings
11-05-2019 15:51
11-05-2019 15:51
My lite is black screened.
Still does silent alarms.
I cannot turn it off to reset.
Ive been reading for assistance but nothing works
11-05-2019 16:43 - edited 11-05-2019 16:43
11-05-2019 16:43 - edited 11-05-2019 16:43
Iv had to email the support team who I’m waiting for a satisfactory response re advice
il post advice on here but perhaps you should email the support team directly
community@mail.fitbit.com
11-05-2019 16:51
11-05-2019 16:51
Thanks, I've done that and it's in process of being resolved
11-06-2019 08:02
11-06-2019 08:02
Hello @SunsetRunner and @KathyRich. I will gladly help you.
@KathyRich, thanks for the update and the input.
@SunsetRunner, I confirmed that you inquiry is being processed by support. You should soon receive an email address. Please reply to the email in case you need further help.
Keep us posted. Greetings