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VERSA not Matching Fitbit Apps

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‎06-20-2019 09:10

‎06-20-2019 09:10

Versa is 3 days behind in sleep tracking,  days exercised and water intake. I have tried restarting  the Versa, I have unpaired Bluetooth and restarted my phone.  ANYONE else having this issue. 

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‎06-21-2019 17:29

‎06-21-2019 17:29

Welcome to the Fitbit Community @Samiv86.

 

I'm sorry to hear that your Fitbit Versa is not matching what is shown on your Fitbit app. Thank you for the troubleshooting steps you've performed before contacting us. This is definitely not an expected behavior. I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us.

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