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Versa 2 Alexa requesting security code

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‎10-22-2022 20:14 - last edited on ‎10-23-2022 11:36 by Moderator Alum

‎10-22-2022 20:14 - last edited on ‎10-23-2022 11:36 by Moderator Alum

When I ask Alexa to do something it says " please tell me the security code" 

I don't have any codes set up but try my regulars and it says " sorry, that's not the right code. Please try again".

 

The alexa app is connected on my phone fit bit app and the versa 2 watch shows as a connected device on akexa. I've tried my online shopping pin- that's not it. 

 

Please help! 🙏  really want voice control of my devices through watch but can not figure this out! 

 

Moderator Edit: Clarified subject

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‎10-23-2022 11:36

‎10-23-2022 11:36

Hi there @AniVani. Welcome to Community Forums.

 

I understand how you feel with this and I appreciate your effort to try and get it solved. I would suggest you uninstall the Alexa voice assistant and then reinstall it on your device.

 

Also check this article, How do I use voice assistant on my Fitbit smartwatch?.

 

Hope this helps.

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‎10-23-2022 13:21 - edited ‎10-23-2022 13:22

In response to LucioFitbit

‎10-23-2022 13:21 - edited ‎10-23-2022 13:22

I tried that - reinstalling, rebooting, looking for app updates - nothing worked!

I searched everywhere and couldn't find the answer so feel obligated to come back here and post now that I have got it to work.

 

I went into the Amazon app > settings > account setting > voice purchasing > purchase confirmation and had to enter/activate my profile there. Voice technology provider matchbox.io sent a sms for a code to authorize access. Once entered then - finally then - alexa suddenly worked on my versa 2 fitbit watch. The "security code" warning no longer showed.

 

Now I can control the lights and even limited music play through my watch with the help of an eco dot.

 

 

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