Versa 2 Battery & screen issues

[PhillyFit23]

Since the latest round of updates (late Sept. /Oct. 2023) my device has gone to crap.  At first the update factory reset my device.  The clock face I downloaded disappeared and reset to the basic one.  I can no longer find it to reinstall it. My battery, which used to last at least 4 days now needs to be recharged daily.  I checked all the settings to make sure apps weren't draining it.  NOW, my screen is black and I can't see a thing.  I hold the side button for 10 seconds to restart it and nothing.  I used to love my fitbit.  Now I'm ready to trash it for a better option.  The fact that this is a widespread issue for lots of users tells me that the company messed up a good thing.  If you guys can't fix the mess you created I refuse to waste my money on any more of these useless devices.  I will also warn my friends and family that have expressed interest in my fitbit to look somewhere else.  It's not worth it and I don't want them to waste their money. 

[CrisVillaFitbit]

Hi, @PhillyFit23 Welcome to the community.

Thank you for letting us know about this situation with your Versa 2, I'am truly sorry about this situation with the screen, I will do my best to help you solve this, can you confirm the following, please?

- Does the Versa 2 vibrate when connected to the charger?
- Are the green LED light on the back of the Versa 2 turned on?

[lpinstruction]

I am having the same problem.  Yes it vibrates when the charger is put on, and the green light is on. The screen flickers and on occasion,  for half a second the normal screen shows up. I do not use it in the water often and it hasn't been dropped or bumped. It's o ly a year old! I feel a replacement is warranted.  This is the third fitbit that has only lasted a year or slightly more.  I had 2 charge fitbits that did not last

[PhillyFit23]

@CrisVillaFitbit to answer your questions:  No, it does not vibrate when connected to the charger. Yes, the green LED on the back is on.  Hopefully you will be able to help me. Otherwise I have no choice but to throw this device away.  It's literally a black square on my wrist now.  I can't even do something simple as check the time without having to pull out my cell phone or ask someone else what time is it.  

[CrisVillaFitbit]

Hi, @PhillyFit23 Welcome back and @lpinstruction It is nice to see you around, thank you for explaining the situation.

I recommend you both to complete the following steps, please:

 Sync your device.
- Restart your Versa 2 following the steps in this article.
- Change the clock face of your device. 

This should help the situation with the screen, let me know how it goes.

[PhillyFit23]

@CrisVillaFitbit my Versa2 is synced and I restarted the device.  I still have a black screen.  So, no that didn't resolve my issue. 

[Oderkink]

My wife's Versa2 won't charge and just shows a battery diagram with a red line at the  base and an exclamation mark across it!

Suggestions please.

[Flyingmama]

I also want my good fitbit back.  I want the clock face it came with and work like it used to.