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Versa 2: Fitbit logo on display

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‎02-07-2021 12:02 - last edited on ‎02-07-2021 17:36 by Fitbit Moderator

‎02-07-2021 12:02 - last edited on ‎02-07-2021 17:36 by Fitbit Moderator

My Versa 2 has been blocked for three days with the Fitbit logo. I restarted several times and nothing! The iPhone X doesn't detect the Versa or the app

 

Moderator Edit: Clarified subject

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‎02-07-2021 17:35 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

‎02-07-2021 17:35 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

Hi @Horanor2001, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were described in your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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‎02-07-2021 17:35 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

‎02-07-2021 17:35 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

Hi @Horanor2001, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were described in your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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