Versa 2 Heart Rate Not Working

[dlopezuy]

Hello.

For a couple of weeks now my Versa 2 that I bought in October 2019, has been having issues with heart rate tracking. Mainly the green light that should be on, turns off by itself and doesn't come back until the watch is restarted. Sometimes that lasts for some hours but on bad days it will last for a few minutes before it needs to be restarted again. This makes the heart rate icon to either get stuck on a number or straight up not show anything, so workout tracking is useless.

I'm no Fitbit engineer but taking into account that a restart solves the issue, it seems to me this is a software problem.

Anyways I tried these "popular" solutions with no luck:

• Change the watchface to a default one.
• Restart the watch several times in a row.
• Turn off heart rate tracking, restarting a few times and enabling it again.
• Factory reset, twice.
• Uninstall and install the Fitbit app on my phone.

The version that shows on the watch is 35.71.6.19 not sure if that helps.

Honestly I'm starting to get fed up with this, without heart rate tracking, it makes no sense to track workouts.

Any ideas on how to proceed?.

Thanks.

[Ddutro]

Same problem.  Fitbit support has been useless

[Roxygirl927]

I have the same issue. 😔

[fp33]

I have exactly the same issue. I bought my Versa 2 on December 2019 and the BPM stoped working completely around August 2020. I have also tried every mentioned solution with no results. 

[Roxygirl927]

Mine also stopped working around August 2020 and was purchased as a birthday present in the Fall of 2019! So maybe it’s their way of forcing us to buy a new one 😂

[dlopezuy]

Glad to know I'm not the only one, hopefully someone from support says something.

[Roxygirl927]

If you have Twitter, send a message to @FitBitSupport, this where I’m at with them so far:

”

Got it! It seems that your Versa 2's heart rate is enabled and the restart reflected. Since we haven't been able to get your device working as expected, we'd like to create a case on your behalf so that our Technical Support team can further assist you. In order to do this, we'll need the following:

1.) Your full name.
2.) Preferred email address to contact you through (if it's different from your Fitbit account email).
3.) Country of residence. 
4.) Retailer's name.”

[FiCam]

@dlopezuyI'm experiencing the same thing. I was gifted the Versa 2 for Christmas last year. Oct 2 was my last Detailed Sleep Score and on the 5th was my last Basic Sleep Score. No HR at all. I have the same version as you (35.71.6.19). And like you, I...restarted several times, tracker on/off/on, manually re-synced, turned watch off/on, re-synced, watch off/on, changed watch face, re-synced....no change! No green light, no HR, no sleep score NOTHING!

I hope we hear back! Good luck!

[FiCam]

Speak with a Live Agent (text chat thing). They went through a bunch of troubleshooting steps with me, and essentially, they are sending me a out a new one. Yours might still be covered under warranty too.

[dlopezuy]

I started using my old Charge 2 again, as it is now, my Versa 2 is too unreliable.