Versa 2: Incorrect time

[slh14]

Does anyone know how to fix this? I should be able to adjust the time but I have no idea how.

Please help! Thanks

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hello @slh14, it's nice to see you again participating here in the Community Forums.

Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone.

However, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

[Guy_]

If the time doesn't sync when using the watch normally, it will be necessary to restart the watch, at which point it will set the time correctly.

If the watch loses time after that then it seems like this is a common issue. Possibly due to a recent update, if it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

[slh14]

Thanks, done!
Sheryl

[RicardoFitbit]

You're welcome @slh14.

I'm happy to know that your issue was solved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[SunsetRunner]

my versa 2 syncs with iPhone but still displays incorrect time