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Versa 2 Red X after reset

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‎02-03-2021 23:32

‎02-03-2021 23:32

My husband has a Versa 2 and his phone broke. The watch kept saying to unlock it with phone. We ended up trying the reset by holding side button down until after fitbit logo disappears, letting go and then pressing button again until vibration. That's when the rex X showed up and now I don't know what to do. 

Please help!

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‎02-04-2021 03:28 - last edited on ‎04-29-2025 08:38 by Fitbit Moderator

‎02-04-2021 03:28 - last edited on ‎04-29-2025 08:38 by Fitbit Moderator

@Ashie13 Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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